Deputy Operations Manager
Kuehne+Nagel
مجموع سنوات الخبرة :14 years, 5 أشهر
• Responsible for the overall performance of MAF Carrefour Dry Warehouse operations, including inventory, customer service, office operations, and IT.
• Involved in the Initial Setup of the warehouse at DIP, and the spear headed the successful project of Transition to the new warehouse at NIP
• Warehouse Overview: Temperature controlled warehouse (-1ºc - 21ºc), with an area of around 60k sqm, comprising of around 20k active SKUs stock, ranging from dry food, detergents, perfumes, hygiene related products, non-food, furniture, etc.
• Managing all operational activities such as receiving, preparation, breakdown, cross dock, value added services, loading, etc.
• Planning and organizing staff (8 direct reports, 30 indirect reports, and 200+ warehouse staff), and directing/ controlling all office and warehouse activities
• Initiating & managing continuous improvement projects, and maintaining 5s standards
• Responsible for creating and implementing processes, and training staff
• Assisting top management in establishing warehouse performance objectives (KPIs) with strategic planning, and responsible for achieving the contractual target KPIs
• Accountable for achieving prescribed company objectives in regard to cost, productivity, customer service and annual financial targets - P&L
• Responsible for the operational/ inventory activities carried out on the WMS - INFOLOG
• Involved in recruitment & development of staff, to meet initial & long term strategy plans
• Conducting regular staff meetings and ensuring efficient team communication
• Ensuring the accurate and timely preparation of reports regarding warehouse operations
• Implementing, and directing programs to promote a safety culture on site and to ensure the safety of all personnel, equipment and property
Lean Six Sigma Professional (Project Management KNPS) - Successfully initiated and completed 9 major Lean Six Sigma projects as a Project Leader, and other Kaizen projects
• Managing the inventory related activities and supporting operations of a 20, 000 sqm. Distribution Center, which stocks and distributes around 7000 SKU's of Carrefour FMCG to all Carrefour stores in the entire GCC region.
• Involved in creating and communicating inventory management policies and procedures.
• Managing and training staff.
• Handling tasks such as cycle counts, stock adjustments, analysis of historical stock movements, destructions, financial stock takes, forecasting, store returns, claims, 5s, pallet management, inbound & outbound checks, security, month end invoicing, etc.
• Ensuring the smooth flow of goods from the time of reception to the time of dispatch from the Distribution Center.
• Initiating and managing important improvement projects which lead to increase in accuracy and efficiency of operations (like warehouse optimization, ABC analysis, streamlining processes by cutting down non-value adding tasks, etc.)
• Developing & maintaining various operational/ cockpit reports
• Resolving daily issues with operations
• Controlling the activities done on the WMS - INFOLOG.
• Responsible for managing the inventory of approximately 21, 000 SKU's, with a stock value of around USD 500 Million, the stock mainly comprising of high value watches, jewelry, and other general cargo items belonging to Richemont.
• Analyzing the performance of logistics (Imports, Warehouse, & Exports) operations according to the set KPI’s/ SLA’s.
• Undertaking key projects in order to improve processes which have an impact on accuracy in the operations.
• Highlighting the performance of logistics to the brand directors through Cockpit Reports.
• Involved in Budget Planning for the future fiscal years.
• Controlling the WMS - EXCEED for effective Inventory Management.
• Conducting financial stock counts, and reviewing & analyzing the stock discrepancies.
• Preparing reports on stock counts, stock movement, ageing report and any other reports as required by operations, management and/or customers.
• Involved in 3 major projects- India's Largest Sugar Refinery (Sri Renuka) Project, Mumbai
International Airport Project, and Estancia IT SEZ Project.
• Implemented a stringent work schedule to ensure strict adherence to client's standards,
completing all tasks within the given timeline.
• Managed a team of 5 junior staff, 12 supervisors, and around 150 workers.
• Involved in planning, procurement, and execution of construction activities
• Supervised contracts & performance with sub contractors, suppliers, & design teams.
• Achieved cost savings by judicious use of assets and labor, controlling quality, maintaining
schedules, extensive follow ups, clear & concise documentation, and effective management of labor.
Apr 2012 - Mar 2013 Master of Business Administration Major: Supply Chain and Logistics Singapore - Dubai Internship: Economic Zones World- Benchmarking Project Comparison of Jebel Ali Free Zone with other competitive free zones in UAE region, including development of a scoring model to rank various free zones based on different parameters. Applied Research Project: Improving ASEAN Intra-regional Connectivity Research was conducted to study efficiencies of various modes of connectivity in logistics and supply chain systems in ASEAN member countries with focus on Singapore multi-modal supply chain systems.