Regional Head Sales - Business Development & Relationship Management
ICICI Bank
مجموع سنوات الخبرة :12 years, 7 أشهر
Increased team productivity by 40% with strategic application of client vs. opportunity framework
Achieved 30% YOY operating profit growth on the existing client portfolio through effective relationship management
Optimized the customer acquisition & on boarding process leading to 20% growth in customer service index
Expanded the CASA & term deposits portfolio across 20 new large government departments
Achieved 50% YOY growth on the CASA & deposit book from existing and new client acquisition
Generated new business avenues worth Rs. 50 cr through up sell, cross sell and consultative sales approach
Contributed to the development of innovative fintech payments and collection products by providing market intelligence and competition insights
Expanded the new customer acquisition and opportunity funnel by 40% through research and market intelligence
Increased team productivity by 40% with strategic application of client vs. opportunity framework
Achieved 30% YOY operating profit growth on the existing client portfolio through effective relationship management
Optimized the customer acquisition & on boarding process leading to 20% growth in customer service index
Expanded the CASA & term deposits portfolio across 20 new large government departments
Achieved 50% YOY growth on the CASA & deposit book from existing and new client acquisition
Generated new business avenues worth Rs. 50 cr through up sell, cross sell and consultative sales approach
Contributed to the development of innovative fintech payments and collection products by providing market intelligence and competition insights
Expanded the new customer acquisition and opportunity funnel by 40% through research and market intelligence
Achieved 50% YOY growth in product portfolio by leveraging agile design and implementation methods
Achieved 100% YOY CASA growth driven by innovative product functionalities and customer satisfaction
Enhanced the customized payment product design and features leading to 20% growth in CASA
Eliminated redundant product implementation processes with overall TAT reduction of 7 days
Delivered customized payment and collection portals product for high value customer acquisition & retention
Designed project stakeholder communication model to increase delivery efficiency by 25% through smooth coordination among departmental end-users, technical analysts, information technology analysts, consultants and other governmental organizations
Improved the sales team productivity by 40% with regular product training, conferences and customized client presentations
Contributed to the client acquisition process through innovative solution design, product customization and sales enablers for 40 relationship managers to manage the client right from deal origination to final product implementation
Product expertise in Public Financial Management System (PFMS), Cash Management Solutions, Payment Gateway, IMPS, NEFT/RTGS, I-Pay, Eazypay, ABPS, BBPS, CUG Cards etc
Contributed extensively to the global asset and liability reporting structure & dashboard management for Citi Bank Europe, Middle East and Africa region
•Increased exception monitoring process efficiency by 30% with the application of gap analysis, lean and six sigma principles
•Saved 40 hours/week man hours by using automation techniques & process optimization in a multi stage reporting project
•Optimized multiple project delivery time lines with the application of tools such as critical path analysis and pareto analysis
•Achieved 98% customer satisfaction index with the help efficient stakeholder communication tools and techniques
Business Leadership Programme, ICICI Bank
–