Total Years of Experience: 5 Years, 8 Months
October 2015
To June 2017
visa Officer
at The Australian Embassy
Location :
Jordan - Amman
• Register and process applications for visas and citizenship, in accordance with relevant legislation, policies and procedures
• Create and maintain file records, maintain registers and databases, assist with archiving, handle accountable and sensitive documents with a high level of confidentiality and privacy.
• Respond to client enquiries either by phone, email or in person and escalate complex matters as per the agreed Post escalation policy. Accurately record case notes for all client interactions
• Engage effectively with a range of stakeholders including clients and various service delivery partners
• Create and maintain file records, maintain registers and databases, assist with archiving, handle accountable and sensitive documents with a high level of confidentiality and privacy.
• Respond to client enquiries either by phone, email or in person and escalate complex matters as per the agreed Post escalation policy. Accurately record case notes for all client interactions
• Engage effectively with a range of stakeholders including clients and various service delivery partners
April 2011
To February 2015
store associate
at hamleys
Location :
Jordan - Amman
cashier, sales man, customer service
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