Reception, Marketing, and Accounting
German Veterinary Clinic
Total years of experience :3 years, 8 Months
•Entrusted to distribute and manage daily cash float while ensuring both cash and credit card takings matched clinic records. Recorded daily revenue into excel spreadsheet.
•Managed an accounting filing system. Filed invoices and daily revenue appropriately while reporting all information to the owner. Ensured statements of accounts matched clinic records and payment was issued in a timely manner.
•Accountable for generating and managing a list of client’s debts, contacting those clients, and ensuring payments are received in full.
•Responsible for clinic marketing and promotion by managing social media, producing stories, documents, and forms as well as short videos for promotional purposes, producing client newsletter, managing special offers, promotions, and fundraising initiatives for local charities.
•Acted as a liaison to suppliers, ordered pet food and merchandise, and kept pet store appropriately stocked for client needs.
•Data collection and compilation in order to provide more information on clients and their needs.
•Worked successfully on reception by answering phones, scheduling appointments, answering client questions, assisting in pet food and merchandise sales, and taking cash and card payments.
• Scheduled, registered, and discharged patients in EPIC and Advantx programs.
• Collaborated with MD’s, MA’s, and PA’s to ensure correct patient information to be successful, while keeping patient confidentiality and trust.
• Collected, analyzed, and presented statistics monthly for on time antibiotics, patient satisfaction, OR turnover, surgery on time, call backs, and hand hygiene to ensure the continued success of the facility.
• Responsible for researching, collaborating, and creating presentation material for management in both digital and paper formats.
• Completed anesthesia analysis project monthly.
• Created and implemented official St. Luke’s anesthesia pre-admission questionnaires project distributed among pre-op nursing staff, MA’s, and clinical staff.
• Responsible for all charting, patient thinking of you cards, and office supply ordering.
• Create patient charts, billing packets for the billing department on a daily basis and responsible for sending off patient charts in their entirety.
• Ensured all forms and records in use are up to date by St. Luke’s and HIPPA standards.
• Developed all informational flyers including meetings and department updates for the surgery center.
• Covered sick calls in a receptionist role in the surgery waiting room by checking in patients and updating families on status of patients.
• Responsible for connecting families with doctors and patients throughout the surgery process by monitoring hospital communication software and connecting with physicians and nursing staff.
• Delicately handled sensitive/difficult situations with emotional families by effectively communicating and striving to meet their needs.
• Educated 50+ families’ on healthy lifestyle habits and assisted a registered dietician in 3 rounds of nutrition education with the Y.E.A.H. program in a classroom style setting.
• Observed and conducted 3 rounds of clinical visits with Y.E.A.H. program families.
• Volunteered with Y.E.A.H Explore Camp to teach healthy lifestyle habits to over 30 children.
• Presented an educational segment on KTVB News for fruit infused water and avoiding sugar sweetened beverages.
• Successfully recruited sponsors and organized a bake sale fundraiser to raise money for the Meridian and Nampa programs to participate in the St. Patty’s Day Kids One Mile race.
• Acquired 50 My Plate container donations for the Meridian and Nampa Y.E.A.H. programs children.
• Measured and charted BMI of 500+ St. Luke’s Employees at Healthy U screenings.
• Completed data entry for over 1, 000 participants for the St. Luke’s Weight Loss Challenge.
• Responsible for completing tax documentation for winning participants in the St. Luke’s Weight Loss Challenge finale.
• Volunteered and conducted free health screenings at the Fitone Expo to promote and educate a better overall public health.
• Volunteered at St. Luke’s Monday Market to educate the public and employees on new healthy vegetable recipes.
● Planning and implementing the 18th Annual Boise State Health Fair as a senior project.
● Member of the exhibitors’ team, responsible for collaborating and consulting with local health companies and vendors to meet health efforts. .
● Conducted a needs assessment in an online and paper format to Boise State students, faculty, and staff to successfully study the statistical health needs of the community.
● Prepared and presented needs assessment data to exhibitor, finance, logistics, and marketing teams.
● In charge of contacting vendors and on-campus personnel, setup, layout, providing important and valid information to students and vendors, and creating interactive booths.
● Created 9 graphic design posters illustrating healthy habits displayed at the health fair.
• Don Scott Diabetes Family Camp committee member through Humphrey’s Diabetes Center with the goal of educating diabetic families on recourses available to them and connecting to those with similar struggles.
• Lead Student Volunteer Recruitment at Boise State University.
• Informed K-12 school nurses on camp logistics.
• Constructed informational flyers and paperwork for participants and volunteers.
• Presented an educational piece with demonstration on infused water to replace soda and sugar sweetened beverages.
• Assisted diabetes educators and registered dieticians with healthy habit demonstrations.
• Photographer for the Don Scott Diabetes Family Camp.
● Created and conducted 200+ surveys to parents of children on the implementation of social media as a source of health information in an online and paper form.
● Created and conducted 100+ surveys to pediatricians on the implementation of social media as a source of health information for their patients in an online and paper form.
● Collected, studied, and interpreted data of needs assessment.
● Presented findings to the board of American Academy of Pediatrics.
• Researched and created academic curriculum for all Boise School District BASE Program students on the topic of nutrition.
• Worked on a one-on-one basis with students to ensure their educational success.
• Graded student coursework.