Technical support DSL
LINKdotNET
Total years of experience :20 years, 9 Months
First line support for ADSL service.
Handling Incoming DSL calls directly.
Performing troubleshooting with customers for ADSL problems.
Configuring ADSL modems & routers (Wan&wireless )
Initiate Outgoing Calls related to DSL customers.
Opening Tickets on CRM for every case they are handling.
Communicate effectively via email and over the phone with clients / internally.
Notify supervisors of issues or trends that may require an action or escalation in order to minimize customers’ down time.
Working as Outsource in Global Knowledge
Windows 7 Migration Project in -Bel Egypt group
Windows 7 and Office 2010 Deploying
Upgrade and migrate operating systems and software applications.
Handle user complaints and problems and provide ultimate solutions to their needs.
Taking care of Backups and Troubleshooting activities.
2-Make Configuration For any Types Of Modems and Routers.
3- Supported For LAN Connection and WAN Connection.
4- Supported For any Kind Of Hardware Devices and Software Applications.
5-Supported For any Kind of Printers.
6-Supporting The VPN (hard Token and Soft Token)
7-Make Technical Reports Using Microsoft CRM (Customer Relation Management).
8-Supporting The Customer By Remote Access Or Go To Their Locations.
•Responsible for answering customer's inquiries, responding to complaints and building up customer loyalty to increase customer satisfaction on shift basis.
•Keep up to date with telecom Egypt products and services offering.
•Fully understand both individual & company objective to achieve them effectively& efficiently.
•Positively contribute in up selling of products& Value added services to maximize company revenue.
Experience in daily account.
Opening new files for new clients.
Put in the Data in the Books.
Preparing financial statements.
Checking the client accounts balances (Cash & Stocks).
Client orders receiving (Selling & Buying).
Entering the orders on the CMA (Capital Market Authority) books.
Experience in dealing with special company brokerage software.
Experience in daily account
Opening new files for new clients.
Put in the Data in the Books.
Preparing financial statements.
Checking the client accounts balances (Cash & Stocks).
Client orders receiving (Selling & Buying).
Entering the orders on the CMA (Capital Market Authority) books.
Experience in dealing with special company brokerage software.
