IT Manager + Chief Internal Auditor + E-Marketing Manager
Metrotec Egypt (ISO 9001:2015 Certified Company)
Total years of experience :31 years, 4 Months
* Achieved PMP® and ITIL® Certifications, relocated to Cairo in 2016.
* Achieved IRCA - ISO 9001:2015 Lead Auditor Certification from Avanta Global - Singapore in 2018.
* IT Manager Achievements in Metrotec:
1) Moved ERP / HRMS systems to new Data Center, upgraded Internal & Internet Connections with re-design of network infrastructure and Fortinet Firewall, achieved secured connectivity.
2) Implemented HR/Payroll System with integration to Attendance M/Cs, finalized ERP contracts.
3) Implemented new CRM, receiving customer calls / requests, assigning to the right staffs.
4) Visited multiple IOT (Internet of Things) technology providers in China & Taiwan, analyzed new solutions in Water-Meter field, conducted technology presentations for the same in Egypt.
5) Implemented STS Prepaid Water-Meter Solutions for New-Asyut City, New-Minia City.
6) Management and Administration of Metrotec Email Domain.
* Chief Internal Auditor achievements in Metrotec:
1) ISO 9001:2015 Quality Certification for Metrotec, and surveillance Audits (From TUV Austria)
2) Metrotec ISO 9001:2015 quality internal audits as pre-requisite for external audits
3) ISO 45001:2018 Occupational Health & Safety Certification for Metrotec (in progress)
* E-Marketing Manager achievements in Metrotec:
1) Complete design of Official Metrotec English/Arabic Website, Management / Admin. of the same.
2) Executed Metrotec E-Marketing Facebook campaign (May 2019 to Jan 2020).
3) Built and Maintained Metrotec Official LinkedIn Page.
4) Achieved Quality in Business Certification (By International Trade Council) for Metrotec.
5) Handled all export requests for Metrotec Water-Meter products.
1) Managed whole ICT department (31 members located in multiple sites) with minimum turn-over
2) Achieved 70% reduction in number of External/Internal Audit observations
3) Released ICT Budget, executed ICT Operations/Projects with 25% less costs, no effects on quality
4) Implemented Business Solutions in UDC Group, including Oracle ERP, ECM, BI, Microsoft CRM
5) Reviewed, negotiated, approved ICT Procurement, Contracts, AMC’s, with clear budget savings
6) Released ICT Objectives-list, Services-list, and ICT KPI’s (Turning ICT into profit-center)
7) Released UDC-ICT PM methodology, Disaster Recovery, Business Continuity, and Business Plan
1) Implemented policy changes & custom absence procedures as per DCCI rules, in Oracle HRMS
2) Integrated Payroll module to 'Smart business', for automatic employees salary transfer
3) Implemented Hall Booking functionality in Oracle CRM (For extra DCCI revenue generation)
1) Implemented Oracle HRMS (HR, Payroll, SSHR, GL Interface) for DRC and Aquafina subsidiary
2) Data migration from legacy systems to Oracle ERP (HRMS, AR, AP, GL, and Distribution) modules
3) Implemented Intermec HHT Sales solution with integration to Oracle ERP
4) Integrated Time & Attendance in-house system to Oracle HRMS
5) Sales & Marketing KPI Reports, Marketing Premiums Control System, and Commission Module
6) Implemented Maximizer CRM software for DRC Call Center
1) Remote sales software on Symbol HHT with integration to Oracle ERP for Masafi
2) Installed, configured, migrated Oracle database & applications for UAE Ministry of Education
3) Implemented Gems ERP in PIC (Kuwait), ORC-PEPSI (Oman), KNFM (Sudan)
4) Implemented Gems ERP across UAE (DRC-PEPSI, Masafi, Al Nasser Holdings, Thani Corporation, Al Bustan Center, Jovial, Saqr Port, Rak Rock, OTIS, Union Mosaic, Arabian Packaging, Arabian Mix)
5) Participated in Analysis, design, development of Gems ERP, Presented the solution in Gitex-2002
6) Analysis and design of ATM application and data migration to Oracle database, Invest Bank
1) Migration of Oracle database and applications for Egyptian Military Air Forces
2) Hotel management software, that was presented in Dubai Gitex 1994
3) Balsam Banking Software, that was implemented in multiple African countries
Bsc. in Computer Engineering (Computer and Automatic Control)