Customer Support Engineer
Emirates Computers
Total des années d'expérience :17 years, 5 Mois
Performed
Implementation and Management experience in EMC Storage AX and CX series
Configure Enterprises level Backup solution for software and Hardware
Configure and Troubleshooting Dell EqualLogic MD series
Design of iSCSI, Fiber Channel, SAN, RAID.
Maintain and support for Disaster Recovery site for Critical Projects.
Responsible for Maintenance and health checkup under AMC
Configure, Install and maintain Virtualization with VMware Windows Hyper-V
Diagnosing and troubleshooting all incidents related to Dell Servers.
Performed
Receiving all sales and help desk emails and resolving issues
Receiving help desk calls and resolving problems
Repairing faulty equipment
Dealing with distributors
Customer Service
Communicate with Universities
Invoice preparation and follow-up
Warehouse Control.
Sales in Book fairs
Performed