Key Account Manager
The Net Group
Total des années d'expérience :11 years, 10 Mois
Managed the e-commerce, freight, express and other operations at the branch, by leading a team of 10 direct reports.
Built solid relationships with key customers and suppliers, including shipping lines, airlines, and overseas agents, by ensuring
timely delivery and accurate invoicing, and monitoring performance.
Communicated with all key account clients, prepared quotations, maintained profit margins, and ensured accurate tracking on
CRM as per policies.
Monitored KPIs, such as the billing, load of shipments, client satisfaction and complaints.
Formulated reports such as budget and aging, and interpreted with the management team and/or clients, to insure growth in
revenues and branch profitability.
Developed and established strategies and plans to identify profitable and sustained new business opportunities for clients in
rising fields such as the e-commerce.
Trained new joiners, and explained the services: express, e-commerce, freight, techniques to answer calls, pricing (rates,
import, export…), asking questions to clients, upselling, and cross-selling.
Prepared rates proposal and handle negotiation of service contracts (credit facilities)
Prepared quotations, booked with carriers, prepared necessary documents.
Handled claims, and ensured resolving customer complaints
-Identified job opportunities and proposed the vacancies to right students.
- Allocated the appropriate financial aid for students, and collected payments.
- Managed aging report and arranged payment plans
Build strong relationships with clients by offering the right products and services.
