Administrator-customer service – Sales Operations Department
Nakheel
Total years of experience :19 years, 5 Months
• Sales properties
• Marketing products
• Supervision of the operations team, customer service team, security supervisor, cleaners supervisor and parking operators of Khorfakkan beach, AL Haifiya picnic park, Kalba flag square / khorfakkan flag square and Diba flag square.
• Inspections of Nakheel projects and properties
• Dealing with contractors, subcontractors, safety and health department and police.
• Snagging properties and resolving issues before handover.
• Handover properties
• Skills of DSR system and Oqoodi system to register properties at Dubai land department system.
• Skills of the government inquiry system to report registration status of properties and projects.
• Skills of oracle system,
• Provide information about title deeds to other departments and external clients like customers and authorities whenever required.
• Getting / providing for customers, checking service charges, checking any outstanding amounts.
• Providing payments methods and Collect cheques and documents for properties title registration.
• Tracing and monitoring the daily hand over of the title deeds.
• Administration tasks (updating client’s info, report and record daily takes, scanning all evidences and documents)
• Attending walk in clients, phone calls and emails inquiries.
• Skills of coordination with staff and customer and government sectors.
• Skills of time management.
• Skills of employee’s evaluations.
• Skills of performance motivations.
• Skills of dealing with difficult situations.
• Knowledge and skills of protocol.
• Skills of communications.
• Skills of public relations.
• Skills of variety office works and tasks .
• Skills of office organizing and meetings scheduling.
Skills of the DHL system for international mails and shipments.
Skills of the Aramex system for locale mails and shipments.