أشرف محمد

• Act as Service Manager and Branch Lead AW Rostamani Group — exclusive distributor of
Nissan and INFINITI, across — managing full branch aftersales operations in a high-volume authorized
dealership environment processing 25-30 vehicles daily.
• Directly supervise a branch team of 25 staff— overseeing job allocation, manpower planning, and workflow
optimization across 160 man-hours of daily workshop capacity.
• Monitor and drive critical KPIs including Productivity (target 85-95%), Efficiency (target 110-125%),
Utilization, TAT, FTFR (target >90%), and CSI — implementing targeted corrective actions to maintain and
exceed branch operational targets.
• Manage branch maintenance costs, purchase requests, vendor coordination, and spare parts inventory
across a throughput of 650-780 vehicles per month, ensuring parts availability without excess stock.
• Lead warranty operations including diagnostic support, OEM claim submissions, and compliance
management across Nissan and INFINITI product lines, safeguarding warranty revenue and OEM standards.
• Conduct root cause analysis on vehicle breakdowns and workshop incidents; implement structured corrective
and preventive actions to reduce repeat repairs and recurrence rates.
• Develop and enforce workshop SOPs, maintenance procedures, inspection checklists, and operational
workflows aligned with OEM standards and AW Rostamani Group excellence frameworks.
• Coordinate across service, warranty, parts, and HSE teams to eliminate bottlenecks, reduce TAT, and ensure
branch performance aligns with group targets.
• Maintain accurate maintenance records, service histories, and compliance documentation for ~9, 000 vehicles
annually using SAP Automotive and CDK DMS systems, supporting audit readiness and continuous
improvement.

• Directed end-to-end workshop operations including job scheduling, manpower planning, parts coordination,
and quality control for a multi-brand independent service centre.
• Achieved measurable reductions in TAT and significant improvement in FTFR through structured load
management, technician accountability, and SOP enforcement.
• Designed and delivered technical training programs to enhance team diagnostic competency and repair
procedures, building a high-performance maintenance culture.
• Ensured full OEM technical standards compliance across all repair operations, reducing repeat repair rates
and warranty-related rejections.

• Led a multi-technician workshop team, improving operational efficiency and service output through effective
scheduling, load balancing, and performance management.
• Implemented root cause analysis methodologies to identify recurring faults, reducing rework, improving
equipment reliability, and cutting operational costs.
• Managed spare parts procurement and inventory in collaboration with procurement teams, ensuring critical
components availability without excess stock.
• Ensured full OEM compliance across all repair and service operations, reducing repeat repair rates and
warranty rejection instances.

• Delivered comprehensive turbomachinery training to 120+ engineering professionals and fresh graduates
covering compressors, turbines, pumps, and mechanical seals across 8+ years of part-time instruction.
• Developed practical exercises and real-world case studies drawn directly from live petrochemical site
experience, significantly improving trainee competency in rotating equipment diagnostics and maintenance.
• Mentored fresh graduates on career development and emerging reliability trends, contributing to the
development of the next generation of rotating equipment engineers in Egypt.

• Led preventive and predictive maintenance programs for critical rotating machinery including centrifugal
compressors, steam and gas turbines, multi-stage pumps, and gearboxes, ensuring maximum reliability and
uptime.
• Applied Reliability-Centered Maintenance (RCM) strategies delivering over 25% cost savings through
optimized spare parts management and condition-based maintenance.
• Executed condition monitoring techniques including vibration analysis, thermography, and oil analysis to
detect early degradation and prevent catastrophic failures.
• Planned and executed shutdown/turnaround activities in coordination with production and maintenance teams
across multi-unit petrochemical facilities.
• Managed major overhaul projects for Nuovo Pignone compressors (2MCL/BCL series), Siemens turbines
(V25/V32), GHH turbines, and multi-stage centrifugal pumps at El-Delta, MOPCO, IBN ZAHR SABIC (KSA),
and Petroraghip (KSA).
• Ensured strict HSE compliance and safety culture across all maintenance operations, maintaining accurate
records for audit readiness and continuous improvement.
• Liaised with OEM manufacturers and specialist service companies (Elliot, Weir, GFC, Petromaint) for
technical support, spare parts, and equipment upgrades.

Head of the mechanical maintenance engineering department for:
1. Co-generation department ( Steam Turbine & Gearbox & Generator & Cooling Tower and GEA Condenser ) and Auxiliary Systems
2. Compressors department ( Steam Turbines (HP &MP and LP) &Compressors ( Syn. Gas(N2+H2) & Air & Ammonia & CO2 ) ) With Coolers and intercoolers and Auxiliary Systems.

• Performed advanced diagnostics and technical repairs across a wide range of vehicle makes and models in a
high-volume automotive service environment.
• Managed warranty documentation and claim submissions, ensuring accurate records and full adherence to
manufacturer warranty procedures.