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ashraf mohamed, workshop supervisor & Branch Operations Lead

ashraf mohamed

workshop supervisor & Branch Operations Lead·AW Rostamani Group

United Arab Emirates

Bachelor's degree, Mechanical Power Engineering

Work experience

Total years of experience: 16 years, 6 months

workshop supervisor & Branch Operations Lead

September 2025 - Present

AW Rostamani Group

Dubai, United Arab Emirates

September 2025 - Present

• Act as Service Manager and Branch Lead AW Rostamani Group — exclusive distributor of
Nissan and INFINITI, across — managing full branch aftersales operations in a high-volume authorized
dealership environment processing 25-30 vehicles daily.
• Directly supervise a branch team of 25 staff— overseeing job allocation, manpower planning, and workflow
optimization across 160 man-hours of daily workshop capacity.
• Monitor and drive critical KPIs including Productivity (target 85-95%), Efficiency (target 110-125%),
Utilization, TAT, FTFR (target >90%), and CSI — implementing targeted corrective actions to maintain and
exceed branch operational targets.
• Manage branch maintenance costs, purchase requests, vendor coordination, and spare parts inventory
across a throughput of 650-780 vehicles per month, ensuring parts availability without excess stock.
• Lead warranty operations including diagnostic support, OEM claim submissions, and compliance
management across Nissan and INFINITI product lines, safeguarding warranty revenue and OEM standards.
• Conduct root cause analysis on vehicle breakdowns and workshop incidents; implement structured corrective
and preventive actions to reduce repeat repairs and recurrence rates.
• Develop and enforce workshop SOPs, maintenance procedures, inspection checklists, and operational
workflows aligned with OEM standards and AW Rostamani Group excellence frameworks.
• Coordinate across service, warranty, parts, and HSE teams to eliminate bottlenecks, reduce TAT, and ensure
branch performance aligns with group targets.
• Maintain accurate maintenance records, service histories, and compliance documentation for ~9, 000 vehicles
annually using SAP Automotive and CDK DMS systems, supporting audit readiness and continuous
improvement.

Company industry:
Automotive Dealership & Distributor

Workshop Manager

February 2022 - August 2025

Ace Performance Garage

Dubai, United Arab Emirates

February 2022 - August 2025

• Directed end-to-end workshop operations including job scheduling, manpower planning, parts coordination,
and quality control for a multi-brand independent service centre.
• Achieved measurable reductions in TAT and significant improvement in FTFR through structured load
management, technician accountability, and SOP enforcement.
• Designed and delivered technical training programs to enhance team diagnostic competency and repair
procedures, building a high-performance maintenance culture.
• Ensured full OEM technical standards compliance across all repair operations, reducing repeat repair rates
and warranty-related rejections.

Company industry:
Automotive Repair, Spare Parts, & Support Services
Job role:
Management

Workshop Manager

January 2018 - January 2022

Karage Automotive

Mansoura, Egypt

January 2018 - January 2022

• Led a multi-technician workshop team, improving operational efficiency and service output through effective
scheduling, load balancing, and performance management.
• Implemented root cause analysis methodologies to identify recurring faults, reducing rework, improving
equipment reliability, and cutting operational costs.
• Managed spare parts procurement and inventory in collaboration with procurement teams, ensuring critical
components availability without excess stock.
• Ensured full OEM compliance across all repair and service operations, reducing repeat repair rates and
warranty rejection instances.

Company industry:
Automotive Repair, Spare Parts, & Support Services
Job role:
Management

Turbomachinery Instructor

January 2012 - January 2020

Egyptian Company for Engineering Training (EGYCET)

Mansoura, Egypt

January 2012 - January 2020

• Delivered comprehensive turbomachinery training to 120+ engineering professionals and fresh graduates
covering compressors, turbines, pumps, and mechanical seals across 8+ years of part-time instruction.
• Developed practical exercises and real-world case studies drawn directly from live petrochemical site
experience, significantly improving trainee competency in rotating equipment diagnostics and maintenance.
• Mentored fresh graduates on career development and emerging reliability trends, contributing to the
development of the next generation of rotating equipment engineers in Egypt.

Company industry:
Mechanical Engineering

Mechanical Maintenance Engineer — Rotating Equipment

December 2012 - January 2018

El-Delta Company for Fertilizers & Petrochemical Industries

Mansoura, Egypt

December 2012 - January 2018

• Led preventive and predictive maintenance programs for critical rotating machinery including centrifugal
compressors, steam and gas turbines, multi-stage pumps, and gearboxes, ensuring maximum reliability and
uptime.
• Applied Reliability-Centered Maintenance (RCM) strategies delivering over 25% cost savings through
optimized spare parts management and condition-based maintenance.
• Executed condition monitoring techniques including vibration analysis, thermography, and oil analysis to
detect early degradation and prevent catastrophic failures.
• Planned and executed shutdown/turnaround activities in coordination with production and maintenance teams
across multi-unit petrochemical facilities.
• Managed major overhaul projects for Nuovo Pignone compressors (2MCL/BCL series), Siemens turbines
(V25/V32), GHH turbines, and multi-stage centrifugal pumps at El-Delta, MOPCO, IBN ZAHR SABIC (KSA),
and Petroraghip (KSA).
• Ensured strict HSE compliance and safety culture across all maintenance operations, maintaining accurate
records for audit readiness and continuous improvement.
• Liaised with OEM manufacturers and specialist service companies (Elliot, Weir, GFC, Petromaint) for
technical support, spare parts, and equipment upgrades.

Company industry:
Petrochemicals & Refined Petroleum Products Manufacture
Job role:
Engineering

Head of mechanical maintenance engineering department

February 2012 - January 2018

El-delta company for fertilizers and petrochemical industries

Mansoura, Egypt

February 2012 - January 2018

Head of the mechanical maintenance engineering department for:
1. Co-generation department ( Steam Turbine & Gearbox & Generator & Cooling Tower and GEA Condenser ) and Auxiliary Systems
2. Compressors department ( Steam Turbines (HP &MP and LP) &Compressors ( Syn. Gas(N2+H2) & Air & Ammonia & CO2 ) ) With Coolers and intercoolers and Auxiliary Systems.

Company industry:
Oil & Gas
Job role:
Mechanical Engineering

Workshop Service Engineer

January 2010 - January 2012

Eldelta Auto

Mansoura, Egypt

January 2010 - January 2012

• Performed advanced diagnostics and technical repairs across a wide range of vehicle makes and models in a
high-volume automotive service environment.
• Managed warranty documentation and claim submissions, ensuring accurate records and full adherence to
manufacturer warranty procedures.

Company industry:
Automotive Repair, Spare Parts, & Support Services
Job role:
Engineering

Education

Mansoura University

January 2010

January 2010

Bachelor's degree, Mechanical Power Engineering

Egypt

GPA (percentage): 65%

GPA (percentage): 65%

Skills

Adobe Photoshop
Expert
Adobe Photoshop
Expert
Mechanical Desktop
Expert
Mechanical Desktop
Expert
Mechanical Testing
Expert
Mechanical Testing
Expert
Automotive
Expert
Automotive
Expert
AutoCAD
Expert
AutoCAD
Expert
MECHANICAL
Expert
MECHANICAL
Expert
ADOBE PHOTOSHOP
Beginner
ADOBE PHOTOSHOP
Beginner
ANSYS
Beginner
ANSYS
Beginner
AUTOCAD
Beginner
AUTOCAD
Beginner
CATIA
Beginner
CATIA
Beginner
COREL DRAW
Beginner
COREL DRAW
Beginner
ILLUSTRATOR
Beginner
ILLUSTRATOR
Beginner
MICROSOFT OFFICE
Beginner
MICROSOFT OFFICE
Beginner
MICROSOFT WINDOWS
Beginner
MICROSOFT WINDOWS
Beginner
NATURAL
Beginner
NATURAL
Beginner
Engineering
Expert
Engineering
Expert
Mechanical Desktop
Expert
Mechanical Desktop
Expert
Mechanical Testing
Expert
Mechanical Testing
Expert
Automotive
Expert
Automotive
Expert
EQUIPMENT ENGINEERING
Intermediate
EQUIPMENT ENGINEERING
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MECHANICAL ENGINEERING
Intermediate
MECHANICAL ENGINEERING
Intermediate
OIL AND GAS
Intermediate
OIL AND GAS
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PETROCHEMICAL
Intermediate
PETROCHEMICAL
Intermediate
PROJECT MANAGEMENT
Intermediate
PROJECT MANAGEMENT
Intermediate
RELIABILITY
Intermediate
RELIABILITY
Intermediate
REPAIRING MANUAL MECHANICAL
Intermediate
REPAIRING MANUAL MECHANICAL
Intermediate
ROTATING EQUIPMENT
Intermediate
ROTATING EQUIPMENT
Intermediate

Languages

Arabic

Expert

English

Expert

Training and Certifications

Certifications
UAE Driving License
IBM IT Project Manager
API 682 Mechanical Seals
API 610 Centrifugal Pumps
CMMS using SAP Software
Shutdown & Turnaround Management
Machine Learning Basics for Predictive Maintenance
Reliability Leader Certification
PMP — Project Management Professional
Health & Safety Essentials
Six Sigma & Kaizen
Leadership and Influence
Full Performance Management
Lean Six Sigma Yellow Belt
Lean Six Sigma Green Belt
certifications
Lean Six Sigma Green Belt
UAE Driving License
Professional Certificate