Regional IT Manager
Group Global Exchange
Total years of experience :11 years, 9 Months
functions in the Turkey and Middle East, with significant contribution to global processes.
•Interact directly with all departments’ heads to identify needs.
•Head and stimulate department team to attain set standards and objectives.
•Establish required rules and regulations for data, role, systems, and limits secure for each user.
•Maintain current and accurate inventory of technology hardware, software, and resources
•Prepare and maintain apt disaster recovery plans for consistent business operations.
•Conduct audit of infrastructure, IT contracts and organization on markets.
•Update evolving technologies and recommend improved equipment and systems.
•Responsible for the management of the company’s Internet and information technologies
•Plan, organize, direct, control and evaluate the operations of information systems.
•Develop and implement policies and procedures for electronic data processing and computer systems operations and development
•Meet with managers to discuss system requirements, specifications, costs, and timelines
•Ensure technology is accessible and equipped with current hardware and software
•Maintain current and accurate inventory of technology hardware, software, and resources
•Hire and manage information systems personnel and contractors to design, develop, implement,
Operate and administer computer and telecommunications software, networks
•Monitor the data integration tools and logs to resolve related problems and validate the electronic data files for assigned modules (JD Edward)
• Provides application support and enhancements to existing applications
•Analyzes and tests computer programs or system to identify errors and ensure conformance to standard
•Follow-up with the IT department/ supplier concerning any error in the imported electronic files
•Build technical relationship with prospects or existing customers, Partner, Vendor
•Provide answers to (technical) questions in a Request for Information (RFI) or a Request for Proposal (RFP)
•Create, edit, manage technical proposals within defined company Bid process policies and procedures
•Provide first-line technical support for software evaluations and/or pilot projects
•Support at external and internal customer facing events
•Create internal software requests and POC implementation plans and monitor the approval process
•Manage customer expectations through effective communication of timely status updates.
•Train support team to provide effective customer communications.
•Prepare software order forms (providing feature code and product information)
•Compare Information Builders product offering at a technical level with competitive products
•Troubleshoot and resolve hardware, connection, printer and software issues reported to the Service Desk
•Maintain daily tape backup and off-site tape storage
•Conduct briefings and demonstrations for users to enhance system productivity
•Monitor and remove virus, spyware, and other non-authorized software
•Monitor performance and maintain systems according to requirements
•Upgrade systems with new releases and models
•Complete special projects as requested