IT Supervisor / System Administrator
ACICO
Total years of experience :21 years, 8 Months
Prepare plans for development and installation of data center according to present and future requirements.
• Provides and deploys strategies that focus on customer support and increasing overall customer satisfaction.
• Ensures that IT Desktop across the group are providing consistent service to end-users and managing time
and resources in a consistent manner.
• Installation and Configuration of Microsoft Hyper-V Server 2022, 2019, 2016 and 2012.
• Configuration and administration of Microsoft Failover Cluster Manager.
• Administration and Configuration of Office 365, Microsoft Exchange Server 2019.
• Administration and configuration of Active Directory 2019 & Azure AD.
• Administer and maintain end user accounts, permissions, and access rights.
• Ensure security through access controls, backups and firewalls.
• Administration and Configuration of Nutanix Prism Centre.
• Administration and Configuration of Nutanix File Server.
• Installation, Configuration and Administration of ManageEngine products. (ServiceDesk Plus, AD
Manager Plus, AD Audit Plus, Exchange Reporter Plus, Endpoint Central, Remote Access Plus, Patch
Manager Plus, AD Self Service and OP Manager).
• Verifying completion of scheduled jobs such as backups.
• Administration of HP blade servers.
• Configuration and Administration of Azur AD MFA, App registration, API permissions,
Certificates & secrets, etc.
• Manage user accounts, credentials, permissions, access rights, storage allocations, and active
directory administration.
• Administration of Exclaimer Cloud Signature.
• Installation and Configuration of Dynamix AX2012 Server and Client, SQL database server,
Radius server and Terminal server.
• Installation and configuration of SQL server 2014 and 2016.
• Administration of FortiGate Web Filter.
• Perform regular security monitoring to identify any possible intrusions.
• Administration of Kemp Load Balancer.
• Administration of HP 3PAR, Synology, Lenovo, and Drobo Storages.
• Installation, Configuration and Administration of Veeam backup & replication and Veeam
• Diagnoses problems with network equipment and performs equipment repair or upgrades
when appropriate.
• Inter department documentations and files.
• Implement and manage disaster recovery and back-up.
• Administration of Cisco Call Manager and Unity server.
• Administration of Wallix Bastion remote desktop application.
• Installation and Administration of Evoko Liso room management system.
• Administration of BioTime attendance system.
• Installing and Configuring Citrix XenApp Server and Client.
• Administration of NetScaler Gateway.
• Monitor server logs and take proper actions whenever needed.
• Administration of Papercut print management software.
• Monitor all activities related to analysis and implement all data center plans.
• Prepare the IT needs for new locations and request the IT needs as per the designed standard.
• Deploy IT policies and procedures, including those for architecture, standards, purchasing, and service
provision.
• Availability of IT Services relative to the availability agreed in SLAs.
• Number of issues in the service provision, which are identified and addressed in an improvement plan.
• Utilize and maintain the Service Desk tracking software to Monitor Service Desk for tickets assigned to the
queue of IT desktop supports and process first-in first-out based on priority.
• Monitor all functional resources required for growth and ensure appropriate working.
• Design, install and configure internal and customer facing servers, network devices and firewalls.
• Answering technical queries and dealing with often-frustrated users.
• Ensuring correct execution of Incident Management Process using operational guidelines
• Investigate user problems, identify their source, determine possible solutions, test, and implement solutions.
and operation of core storage assets at a data center.
Apply the designed disaster recovery plan.
Development of IT Policies and Procedures.
Make recommendations for future upgrades.
Manage the user, computer environment by using Group Policy.
Configure routing and remote access service
Backup of all database servers.
Plan, Schedule and achieve backups and restores.
Perform daily system monitoring.
Verifying the integrity and availability of all hardware, server resources.
Verifying completion of scheduled jobs such as backups.
Perform regular security monitoring to identify any possible intrusions.
Apply OS patches and upgrades on a regular basis.
Inter Department Documentation and files.
Monitor server logs and take proper actions whenever needed
Answering technical queries and dealing with often-frustrated users.
Investigate user problems, identify their source, determine possible solutions, test and
implement solutions.
Maintain confidentiality with regard to the information being processed, stored or
accessed by the network.
Document all IT related problems and resolutions for future reference.
Build an internal wiki with technical documentation, manuals and IT policies.
Testing and reporting various new IT technologies and reporting to the Management that
are required for the company Job Specifications and Requirements.
Ability to learn new technologies related in IT to enhance the network & systems.
Ability to anticipate communication and networking problems and implement preventive
measures.
Evaluate and/or recommend purchases of computers, network hardware, Peripheral
equipment and software.
Coordinate with vendors and with company personnel in order to facilitate purchases
Attending and solving day to day Hardware / Network related problems of clients.
Installation, Customizing and Trouble Shooting of Hardware and Software
Repairing of Peripherals like Keyboard, Mouse, Drives etc.…
Installing, Repairing and Servicing of Epson & Hp Printers
Installing, Configuring & Partitioning Storage Devices (Hard Disk Drives)
Installation of Software Packages & Internet software
Installing and trouble shooting Network Operating System
System Assembling, Configuration of Printers
Installation of Applications and Drivers
Installation and trouble shooting of Network printers
Installing & configuring win proxy, internet sharing etc…
Component problem rectification of system boards.