Ashwini Dey

• Managed master delivery plans for 8+ concurrent automation and integration initiatives, consolidating tasks, timelines,
dependencies, and milestones across Business, IT, Finance, Operations, and Product workstreams.
• Established project governance framework including planning routines, RAID tracking, sprint ceremonies, and change control
processes ensuring 95% on-time delivery rate across multi-stakeholder initiatives
• Led working groups of 15+ members across departments, facilitating seamless work-flows between HQ and market teams,
resolving bottlenecks proactively, and driving consensus on execution paths
• Ran daily standups, sprint planning sessions, and retrospectives with cross-functional teams, representing Business Lead in
status calls and driving project tracking conversations with senior management
• Created comprehensive project charters, detailed timelines, SLAs, action logs, and post-implementation reviews for CRM-LMS
integration, DigiPSF integration, and email automation initiatives.
• Developed Power BI dashboards and progress reports tracking 10+ KPIs, providing single source of truth for project status,
sprint reviews, and throughput metrics to executive stakeholders.
• Translated business priorities into 50+ structured user stories, acceptance criteria, and execution plans with clear roles and
responsibilities for both technical and business teams
• Managed end-to-end JIRA-based project improving data accuracy by 30% and streamlining lead management for 500+ agents
across UAE operations.
• Coordinated functional and integration testing across teams, reducing sales login time by 40% through optimized
authentication workflows and seamless system integration
• Delivered DL Group Email & MIS Automation using JIRA and SuccessFactors, eliminating 4 hours weekly manual effort across
200+ distribution lists.
• Analyzed operational metrics and performance trends, implementing process improvements that reduced bottlenecks by
18% and improved compliance reporting accuracy.
• Facilitated UAT activities validating deliverables against acceptance criteria, coordinating defect resolution achieving 98%
first-time acceptance rate.

• Streamlined New Business Issuance process through data analysis and workflow optimization, reducing processing time by
20%
• Supported CRM optimization by analyzing sales operations data and improving system workflows for enhanced efficiency
• Led cross-departmental collaboration with IT and Operations to ensure seamless integration of new processes and systems
• Prepared detailed reports and actionable insights for senior management, driving data-driven decision-making

• Performed advanced medical data analysis supporting business stakeholders, improving decision-making accuracy by 20%
• Managed multiple business analysis projects for IT transformation, developing data-driven insights and operational strategies
• Implemented operational efficiency strategies increasing conversions by 15% through streamlined processes
• Generated daily reports using Excel with pivot tables and developed presentation decks for stakeholder communications
• Streamlined project documentation through Confluence and meeting trackers, ensuring clarity across internal and external

• Managed team of 15 resources overseeing SLAs and daily reporting, achieving 98% compliance rate and 100%
deliverable completion
• Conducted quality monitoring and operational performance assessments, reducing errors through systematic case reviews
• Prepared and distributed quarterly reports to vendors and underwriters, ensuring data accuracy and timely delivery.
• Assigned tasks, supervised team members, provided guidance and conducted timely performance reviews.

• Implemented vendor management framework overseeing TPAs and external vendors, ensuring regulatory compliance and
service quality
• Monitored vendor productivity, SLAs, and quality metrics to meet revenue, compliance, and service objectives
• Supported Operational Risk Management by maintaining governance, documentation, and tracking mitigation actions
• Participated in UAT, system integrations, and deployment activities, validating business requirements and supporting defect
resolution
• Collected and analyzed project data, preparing MIS reports and dashboards to track delivery status, risks, and
performance indicators