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Ashwini Fernandes, Secretary to the Vice President

Ashwini Fernandes

Secretary to the Vice President·Alshaya Group (M.H. Alshaya)

Kuwait

Bachelor's degree, Bachelors of Arts

Work experience

Total years of experience: 20 years, 11 months

Secretary to the Vice President

April 2014 - Present

Alshaya Group (M.H. Alshaya)

Al Kuwait, Kuwait

April 2014 - Present

Responsibilities:-
• Providing administrative support to the Vice-President, business director and support other members of the management team.
. Maintain Vice President and Business Director's calendar-Plan, schedule and coordinate meetings.
.Organizing and coordinating travel itineraries, hotel booking arrangements, visa requirements. . . .Arrange for stationary requirements for manager and other departmental personnel.
•Receive and relay telephone messages.
•Monitor and record departments attendance and approving the attendance.
•Record movement tracker for Operations team.
•Coordinating with CMD and license department for promotion license, window banner license.
•Consolidating store employees overtime pre-approval and claims and submitting it to payroll with proper approvals.
•Arranging approvals on stores documents like petty cash, sick leave, reimbursement applications, advantage card, service desk request etc.… and submitting the approved documents to respective departments.
•Arranging for Name Badge, Uniforms, and Lab Coat Request for store employees.
•Arranging Meeting Rooms when requested by brand.
•Arranging Stationary Request for head office and stores.
•Preparing the P.O’s for operations/training team.
•Provide administrative and clerical support to departments or individuals.
•Document controller; hard / soft copies

Company industry:
Retail & Wholesale
Job role:
Administration

Secretary

April 2012 - April 2014

Al Zayed Group

Kuwait

April 2012 - April 2014

Receive, direct and relay telephone messages and fax messages.
•Preparing correspondence, presentations, incoming and outgoing mails.
•Organizing and coordinating schedules, meetings, travel itineraries, flight arrangements, stationary requirements, etc. for manager and other departmental personnel.
•Document controller; hard / soft copies.
•Coordinating with Tender department for receiving purchase requisitions. Responsible for purchase order entry of approval items with estimates and prices.
•Receiving and tracking invoices against purchase orders and forwards to finance for payment, ensures all products and service information are accurately entered

Company industry:
Construction & Building
Job role:
Secretarial

Secretary

December 2008 - March 2012

North America Int. Business Group

Kuwait

December 2008 - March 2012

Responsibilities:-
•Consultation with clients interested in Immigration to Canada.
•Initiating & maintaining a computerized database of clients.
•Dealing and negotiating with customers.
•Preparing daily reports and plans.
•Convincing people.
•Provide word-processing and secretarial support.
•Organizing and coordinating dairies, schedules, meetings, travel itineraries, flight arrangements, stationary requirements, etc. for manager and other departmental personnel.
•Document controller; hard / soft copies

Company industry:
Business Consultancy Services
Job role:
Secretarial

Junior Executive / Reservation staff

May 2006 - March 2008

Routes Travel Ltd

India

May 2006 - March 2008

Communicating with customers regarding ticket fares, schedules, routings, travel documents, flight arrival and departure times or related services in a pleasant and courteous manner
•Resolving customer conflicts requiring handling or service
•Notify customers of flight irregularities and changes in schedules
•Computing fares and quotes fare rules
•Issuing computer generated tickets, exchanges or re-validations
•Computing and issuing refunds for ticket purchases
•Handling Domestic Bookings for Corporate Clients like HCL, HP, and Tech Mahindra

Job role:
Other

Reservation Staff

November 2004 - April 2006

Flora Travels

India

November 2004 - April 2006

Communicating with customers regarding ticket fares, schedules, routings, travel documents, flight arrival and departure times or related services in a pleasant and courteous manner
•Resolving customer conflicts requiring handling or service
•Notify customers of flight irregularities and changes in schedules
•Computing fares and quotes fare rules
•Issuing computer generated tickets, exchanges or re-validations
•Conducting Tours around the city
•Dealing with Passport and allied services
•Preparing the fortnight statement of Jet Airways and Indian Airlines

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

St. Agnes College

April 2004

April 2004

Bachelor's degree, Bachelors of Arts

India

Skills

Fax
Expert
Fax
Expert
Secretarial
Expert
Secretarial
Expert
Planning
Expert
Planning
Expert
Payments
Expert
Payments
Expert
Telephone
Expert
Telephone
Expert
ADMINISTRATION
Expert
ADMINISTRATION
Expert
CLERICAL
Expert
CLERICAL
Expert
CONSULTING
Expert
CONSULTING
Expert
CONTROL
Expert
CONTROL
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
DATABASE ADMINISTRATION
Expert
DATABASE ADMINISTRATION
Expert
MEETING FACILITATION
Expert
MEETING FACILITATION
Expert
ORGANIZATIONAL SKILLS
Expert
ORGANIZATIONAL SKILLS
Expert
PERSONNEL
Expert
PERSONNEL
Expert
TELEPHONE SKILLS
Expert
TELEPHONE SKILLS
Expert
Fax
Expert
Fax
Expert
Secretarial
Expert
Secretarial
Expert
Planning
Expert
Planning
Expert
Payments
Expert
Payments
Expert
Telephone
Expert
Telephone
Expert

Languages

English
Expert
Hindi
Expert