Ashwini Kolanji Perumal

Providing administrative support to executives and management, including scheduling meetings,
managing calendars, and coordinating travel arrangements.
• Handling phone calls and emails correspondence with professionalism and confidentiality.
• Preparing documents, printing and copying as needed.
• Organizing and facilitating meetings, including preparing agendas and assuring follow-up.
• Greeting and assisting visitors, clients and staffs providing exceptional customer service.
• Maintain confidentiality and handle sensitive information with discretion.

• Providing first call resolution, while following strict procedures that meet compliance guidelines identify and to collect the monthly pending due from the customers of the loan amount after that giving solution to the customer regarding the services.
• Performing data entry into the computer and updated information; reviewed computer reports for follow up actions and processing accuracy worked in a team environment and independently with the ability to prioritize timelines.
• Providing excellent and strong customer service in a professional manner
• Working with confidential information while maintaining confidentiality within company guidelines and handling confidential and private information with the utmost care and respect.

• Receiving or making a high volume of calls from or to customers.
• Striving to achieve first call resolution and maintain the quality of service provided by the call center.
• Using listening skills to understand the needs and complaints of the customer before offering them
the best possible solution.
• Responding efficiently to customers and creating a positive experience.
• Remaining calm and professional while dealing with angry customers and providing them with the best solutions to resolve their issues.