Supervisor
M. H. Alshaya Company - United Arab Emirates
Total years of experience :0 years, 0 Months
Greet customers as they arrive at the Starbucks outlet and inquire into their orders• Provide customers with information on favorite coffee blends• Assist patrons in finding seats inside the coffee shop and take their orders• Educate customers about the history of each coffee blend when inquired• Take orders and punch them in the coffee shop database• Provide customers with price information and billing stubs• Give samples of popular coffee blends to creating sales opportunities• Offer customers demonstrations using brewing equipment• Brew coffee per instructions while ensuring that each brew conforms to the standards set by Starbucks• Serve brewed coffee and ask for feedback• Ensure that any complaints are entertained positively intending to keep patrons happy and ensure recurring business• Take payments for coffee sold and tender the change• Ensure that Starbucks merchandising and signing standards are followed appropriately• Ensure cleanliness and sanitization of all work areas• Make sure that coffee brewing equipment is cleaned, sanitized and adequately maintained on a constant basis• Make minor repairs to coffee brewing equipment• Ensure that sufficient supplies are available and inform procurement officers of any shortages• Make sure that coffee blends are stored in a safe manner
to Customers upon entrance.
•Present menus and help customers select food/beverages.
•Take/serve orders and answer questions or make recommendations for other products.
•Collaborate with other restaurant servers and kitchen/bar staff.
•Deal with complaints or problems with a positive attitude.
•Issue bills and accept payment.
•Promote dedication from customers.
•Use sales techniques to retain customers and attract more.
•Apply healthy regulations relating to cleanliness.
•Comply with equipment usage guidelines.
•Ensure work area is clean.
•Handling cash payments.
out to customers through technology or in person, communicating to them about the company’s services, and finding out about new services they want the company to offer
•Train new staff on customer service techniques and skills
•Receive customer service inquiries
•Respond to customer service inquiries
•Promote company’s product and services
•Identify needs/wants of customers
•Make available product brochures for customers
•Update details for personal and business clients, such as name and address details
•Provide pricing and delivery information to customers
•Perform verification of customers
•Persuade customers until they reconsider any cancellation made
•Educate customers on deals and promotions the company is offering
•Resolve complaints through phone, email, or social media
•Reach out to customers via phone call; verifying information regarding their account
•Greet customers in the warmest possible way and find out their problem or reason for calling
•Manage Administration
•Provide advice on company information
•Ensure record of payment information and other pertinent information such as addresses and phone numbers are properly kept
•Handle product recalls
•Assist in selling products and services
•Collaborate with the customer service manager to ensure that proper customer service is being delivered
•Regularly compile reports and submit to the management on overall customer satisfaction.
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