financial business operations lead
Qatar Energy
Total years of experience :23 years, 3 Months
Leading and managing a team of trade and documentation coordinators and reporting to the Head of documentation & Manger
- Commercial Operations. Entrusted with the responsibility of managing all the Sales Order in SAP and checking & scrutinizing Letters of Credit (LC) issued against sales orders. Resolving all issues pertaining to trade finance operations and ensuring release of orders for shipment. Coordinating with customer, banks and worldwide marketing office for the letter of credit amendment, LC acceptance and document negotiation. Involved in the order processing, obtaining customer requirements and to ensure processing of sales orders accurately within time frame. Working with SAP and SAP Business objects for processing/execution of all sales orders and associated with SAP consultants for the development of the system according to trade and operational requirement. Responsible for developing reports, forms and ensuring proper & accurate reporting and documentation. Assigned responsibility of attending all meeting and workshops with Shipping and Transport, IT, Logistics and Finance Departments. Preparing and organizing presentations and attending to all queries and complaints raised from the customers, banks, internal departments regarding export documentation and trade finance issues. Managing our relationships with advising/confirming banks and insurance companies. Planning and implementing system to avoid delays in orders for shipments/ vessel and ensuring receipt of payment.
• Working in the Operations / Supply Chain departments and reporting to the Head of documentation and Manger (Commercial Operations)
• Managing a team of five trade and documentation coordinators.
• Handling all Sales Order in SAP, checking and scrutinizing Letter of Credit issued against sales order, and responsible for all trade finance issues and for making sure Orders are released for shipment.
• Coordinating with customer, banks and our world wide marketing office, regarding letter of credit amendment, LC acceptance and document negotiation, Order processing and execution issues and obtaining customer requirements
• Ensuring all Customer Orders assigned to my team and processed accurately and timely, without any delays.
• Working with SAP and SAP Business objects for processing/execution of all sales orders.
• Working with SAP consultants on the development of the system according to trade and operational requirement, developing reports and forms ensuring proper reporting and accurate information / documents.
• Attending all department meetings and also inter department meeting and workshops with Shipping and transport, IT, logistics and Finance departments.
• Preparations and reporting to the management, presentations and attending to all queries and complaints raised from the customers, banks, internal departments regaring export documentation and trade finance issues.
• Managing and negotiating our relationships with advising/confirming banks and insurance companies.
• Attending and resolving all trade/order processing issues with sales and shipping departments to have adequate orders ready for shipments, and to avoid delays in orders / shipments, vessel delays and charges, and ensure our payments are received timely.
• Working in the Supply Chain Department, Managing the entire process of Product delivery after Order booking by Sales, Coordinating with Production, Sales and logistics to develop the entire supply chain cycle/process and identify the related inputs for each activity.
• Preparation of complete export documents based on different trade instruments such as L/Cs and/or other credit terms mainly standby LCs, availsed drafts, 30/70% advance payments, prepayments, and open credits/credit insurance.
• Scrutinizing and negotiating Documentary credits (L/Cs) & avalised draft orders with banks and customers, including all related amendments, extensions and terminations as per company policy.
• Managing logistics operations and coordinating with the shipping lines and freight forwarders, and tracking shipments to verify their timely delivery.
• To meet deadlines with respect to timely documentation and dispatch them to the Customer/Bank/Offices/Agents as per the requirement.
• Get all required document attestation from the relevant authorities/ministries/chamber of
Commerce.
• To create and maintain contacts with all the relevant Departments, Global Marketing Network and Banks.
• Follow up the implementation of accepted Letter of Credit terms, providing proper interpretation and guidance to all in the Group & Global Marketing Network.
• Scrutinizing each order for all the products with the contractual condition and obligations before authorization of shipment.
• To furnish data to external organizations to prepare third party documents as per order requirements and follows up to ensure timely receipt of required documents.
• Liaison with all related within the Group to ensure smooth workflow.
• Assisting Asst. Supply Chain Manager - Trade in investigating claims and provides related reports as directed.
• Prepare and filing all documentation and relevant email correspondences. Archives all order folders and records as per the defined procedure.
• Assists with any ad hoc tasks as directed.
• Reporting to General Manager and heading the sales and marketing operations. Leading a sales team of 5 sales executives and 15 support staff including logistics officers, distribution executives, plant superintendents, accountants and logistics team. Also responsible for recruiting and training of sales force.
• Ten years experience of marketing, sales and distribution throughout the domestic, industrial and commercial sectors.
• Solely responsible for achieving sales targets, increasing sales volumes, preparation of bespoke marketing plans, new markets activation, branding, market penetration, develop and implement sales plans and sales campaigns.
• Responsible for all research and development activities, sales data and presentation, competitor activities, preparing annual budgets and conducting price analysis.
• Proven capability to interact with engineers and operational managers to ensure product solutions meet customer requirements.
• Fully accountable for all aspects of customer relationship management, managing sales operations, complete order processing and conducting detailed analysis of customer feedback.
• Responsible for supply chain management. Ensuring supply chain activities support sales forecasts and build schedules as well as compliance with customer contract terms and deliverables.
• Managing the overall Logistics and distribution operations with movement of the company owned LPG Tankers fleet and contracted vehicles.
• Developing and maintaining mutually beneficial relationships with regulatory authorities, suppliers, producers and joint venture partners and handling all correspondence matters.
• Coordinating seminars and sponsored events including producing promotional materials
• Lead the implementation of the Oracle Sales & Transportation management system.
• Achieved profitability far exceeding expectations. Increased sales revenue by 24% in 2003 and 19% in 2004. Consistently met/exceeded quota/targets on a consistent basis.
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Consistently achieving and exceeding all targets for the sale of Internet broadband services and telecom solutions with Nortel Networks equipment installations. Developing and executing new campaigns and strategies and managing customer relationship management.