Technical Consultant
Wipro BPS
مجموع سنوات الخبرة :10 years, 6 أشهر
Technical Consultant For Microsoft Lync Online
Nov, 2014 - Present Senior Consultant
Sutherland Global (Dell Technical Process), Mumbai, India
* Sutherland Global is a Global provider of world class innovative, analytics-driven business solutions and services
* I use to Report to Team Manager.
* My Responsibility in This Process to Rectify Customer Issue with satisfactory resolution.
* I Use to Take Calls and Resolve the Issue of Customer related to Hardware and Software for Laptops, Desktops and All in One Systems
* Giving The Steps Over the Phone and Explaining the Exact Troubleshooting and Understanding the Issue by Just Words of customers Is My specialty.
Feb, 2014 - Oct, 2014 CRE
Effort BPO, Mumbai, India
* Effort BPO a Third Party Payroll Company Working for Mahanagar Gas CRE Means Customer Response Executive, I Use to Take Call for Resolving Issues of Customer related To Stove, Piped Natural Gas Connection And Bill Related Issue. I use to report to Team Manager of a Team with Strength of 12.
* Use to Work with SAP CRM Tool
* Eight Months in Effort BPO (Mahanagar Gas Bandra process) as a CRE from 7th Feb 2014 to 26th Oct 2014.
* I got The Confirmation Letter from This Company On 9th August 2014
* I am Having relieving, experience Letter from This Company
* For Better Opportunity I Shifted to Sutherland Global Service.
I have Done This Stock verification for The Department of Library And Information science in My Final Year i have Completed Te project Very Successfully.
Have Got My Bachelor's Degree From Mumbai University As Bunds Sangha is a college which Is Affiliated With Mumbai University, i Have Cleared My Bachelor's Degree in November 2013 With Percentage of 58.90
Its My 10+2 H.S.C. in Rizvi college Bandra With Vocational Subject as Electronic Science Maharashtra State Board Got 290/600 in Year 2010 Final Percentage Of My Marks Gives To 48.33
Its My 10th S.S.C in K.J.Khilnani high School Mahim Mumbai,With Maharashtra State Board Got 360/650 in Year 2008 Final Percentage Of My Marks Gives To 55.38