Manager Cloud Platform Operations
Virtustream Mobily
Total years of experience :21 years, 4 Months
Closely working with sales and design teams as advisor for customer solutions and correct sizing
Design authority for customer onboarding onto cloud platform
Managing a talented technical team of 7 senior engineers to ensure kingdom wide successful operations
Working with business units and educating customer facing teams to help them understanding cloud architecture
Play key role in onboarding customers from P2V onto cloud
Managing state of the art Cisco data center technologies including Nexus, UCS, storage
Responsible for the cloud computing data center operations running enterprise class cloud
Planning for the installation of new cloud based products and equipment, and enhancement of existing products and equipment, in accordance with customer requirements
Ongoing support to ensure smooth and efficient customer operations maximising customer satisfaction
Management reporting
Adherence and compliance to company's service delivery processes and methods
Provide "on-the-job" training, guidance and assistance to the team whenever required to ensure overall competence in the company continually improves
Network Monitoring & Fault Management (Solarwinds, IBM Tivoli), Network Inventory Management, Provisioning & Service Activation Platforms
Responsible or Network Operations for several technologies (DC, Wireless & Core Network)
Workflow, CRM, Trouble Ticket, and Network Discovery
Operations lead for kingdom wide Cisco Wireless Network in enterprise, over 55 controllers, 300 APs & WCS
Mobily’s Operations lead for managed router & firewall services
Network Redundancy & high Availability assessments by Designing Network Failure Scenarios, attending action downtimes for onsite troubleshooting & traffic analyzing for service impacts
Day to day responsibilities included providing 24x7 technical services planning & operations for enterprise data network and public network of Saudi Arabia’s second largest telco. Technical support includes following:
o Hosted Data Center (HDC) Network Management (R&S, Security, Load Balancers) to ensure maximum uptime and availability to Mobily HDC customers
o Managed Routers for Mobily customers
o Kingdom wide network planning & operations of Cisco & Juniper Routers, Switches, Firewalls devices
o Troubleshooting, operations & optimization of multivendor IP network consists of Cisco, Juniper, Huawei
o Auditing the data network devices to ensure the implementation of industry’s best practices
o Upgrades, migrations and optimizations in networks by adding devices, upgrading IOS, implementing and fine tuning the parameters such as L3 and L2 configurations
Responsible for LAN/WAN designing, installation and optimization of IP based customer networks
Responsible for the assessment, designing and deployment of the network infrastructure solutions to maintain the integrity of the clients’ data, infrastructure, systems, and applications
Development of security policies, plans, and procedures. Testing and evaluating security tools and techniques
Ability to work with senior management on the company wide enforcement and compliance of information security policies, laws, rules, and regulations
Excellent communication, report writing and presentation skills
Designing and delivery of highly secure and available IT services in-line with business requirements
Directly worked with Head of Engineering Division and team to ensure the successful delivery of over $30M value telecom projects which include countrywide deployments of:
a) WiMAX Phase II Launch
b) Metro Ethernet Deployments
c) GPON Deployment, (Gigabit Passive Optical Network)
d) Wireless mesh for countrywide hotspots
e) Service Selection Gateways SSGs/ISGs, ACE blades Upgrades
f) PE Routers Expansion for 65K internet + data consumers and hosted data center
g) $10.0M Redundant datacenter build
h) Managed Solutions - IP Based Security & Surveillance Systems Deployment
Worked as Project Manager for setting up $0.5M value Internet Exchange Point (ISP Transit, BGP Peering) in Pakistan. First Internet Exchange Point owned by private telco in Pakistan
Directly worked with program manager to design and implement $4.0M IBM Tivoli Umbrella NMS with service desk to achieve fault & performance management using ITIL approach. Wateen’s network is running multiple technologies at the same time including VSAT, MPLS, Fiber, WiMax, IP Telephony and Class 4 and Class 5 voice and Umbrella NMS was programmed to process and display all types of alarms and alerts into a comprehensive and consolidated interface to O&M
Architecture, analysis, and systems design, and development of corporate technology solutions
Responsible for complex technology solutions, coordinating the work, and acting as catalyst of professionals and experts in areas such as hardware, business development, and outsourcing services, creating solutions for data and telecom services and infrastructure
Development of plans for improvement of customer satisfaction
Handled local IT Operations and liaison with partners in US/UK, primarily responsible for campaign integrations, extending networks within local infrastructure, keeping persistent communication with US/UK based colleagues to ensure company wide smooth offshore business operations
Ability to conceptualize the inter-relatedness of information technology components (software, hardware, servers, networks, etc.)
Responsible for management of delivery IT infrastructure services and infrastructure projects to the business
Appointed as main point of contact in absence of senior director technology services to ensure smooth IT operations and manage escalations / issues promptly
Managed team of highly skilled professionals responsible for IT & Telecoms Infrastructure
Budget responsibility for Information Systems, with input to overall I.T. budget process
Managed the internal purchasing process from receipt of the purchase requisition through approval of the expense and capital purchase orders. Includes interfacing with Senior Management of Capital Management on status of capital spend
Handled all purchase requisitions in workflow to assure the documentation is accurate and inclusive of all required forms necessary to process the capital, maintenance or expense purchase orders
Carefully planned, implemented and successfully managed complete ICT infrastructure of Int’l call center from scratch. Project also included deployment of Cisco equipment 3800 series routers, 2950 and 2948 switches, SIP based VOIP infrastructure for call center, CRM.
Skilled in requirements gathering and development of project analysis documents. Experienced in all phases of workflow and business rules design, project architecture, management and planning. All facets of documentation including workflow, entity relationship diagrams, design specifications as well as documentation for end user and administrators
Prepared a proposal for a state-of-the-art ICT complex in Sharjah
Developed service level agreements (SLAs) for service providers and end users
Coordination with vendors and service providers in UAE for custom ICT based solutions
Conducted research on software methodologies
Applied Digital Forensics in customer solutions using AI (neural networks) for Pakistan Govt
Analyzed systems for development & implementation of Enterprise Management System for SAIF Zone
Provided support for hundreds of client computers running software like Windows 9X/ME, NT/2K/XP Operating Systems, Microsoft Office, Visio, Project etc. on hardware platforms like Compaq AP550 professional workstations / Compaq Desk pro EN series computers, Compaq Presario 1700/Armada E500 notebooks
Bandwidth and network performance monitoring over LAN/WAN using different software like Multi Router Traffic Grapher, Solar Winds Orion Network Performance Monitor, 3Com Network supervisor etc
Troubleshooting, configuration and optimization of LAN consisting of 350+ nodes
Administered Video Conferencing between US, Dubai and Pakistan offices via Picture Tel 600 video conferencing units
Implemented security policies (GPO) to secure network and to provide maximum availability to users
Upgraded the memory of 3600 Cisco Router to enhance the performance of Call Center operations
Installation, configuration and troubleshooting including Disaster recovery and backup of Compaq ML370 & ML530 and IBM Netfinity 4500R and x300 series servers & Compaq Deskpro EN & AP550 professional workstation
Configured and Administered Win NT/2000 Server on Compaq Proliant ML 530 and 370 server hardware
Administered Norton Anti-virus Corporate Edition 7.6 over 300 nodes from one server and configured local server to remain connected 24-Hours to Norton critical virus updates