Freight Head
Lotus Shipping Services
Total years of experience :8 years, 4 Months
Overseeing the company's operations, ensuring the efficient delivery of services, and maintaining the highest levels of customer satisfaction. Coordinate and manage all aspects of the shipment process, including booking, documentation, and customs clearance. Communicate effectively with clients, suppliers, and carriers to ensure smooth and timely delivery of goods. Responsible for overseeing day-to-day air & ocean import export activities.
To assign and direct all work performed in the branch and to supervise all areas of operations. Manage staff, foster a positive environment and ensure customer satisfaction and proper branch operations, committed to the expansion and success of the business by implementing strategies that increase productivity and enable sales targets achievement etc.
Implement the agreed strategy for the profitable development of airfreight, ocean freight & Road freight service business within FedEx Logistics. Responsible for revenue generation and retention, employee and customer satisfaction. Maximise profitability and revenue opportunities by supporting the team in identifying and acting all selling, revenue generation and retention opportunities. Handling quote desk for Saudi Arbia and Bahrain.