Asif Saleem

Key Focus: Customer Support Operations · Team Development · Dispute &
Refund Management · Cross-Functional Collaboration.

Key Focus: Customer Verification
• Documentation Management
◦ CRM
Operations
• Reporting
Supervised the verification and validation team ensuring 100% compliance
with company and client requirements.
Maintained cash and SIM inventory records, processed special approvals,
and managed escalations with Account Managers.
Generated detailed bi-weekly sales and revenue reports from CRM for
Director and Accounting review.
Supported executive correspondence and coordination, ensuring
smooth communication between departments.
Handled customer escalations and ensured accurate reporting and timely
resolution to maintain satisfaction and operational targets.

Management
Processing.
Monitored staff attendance and leave registers for Security Offsite &
Outreach departments.
Processed and tracked invoices and ROPs, coordinating with the Finance
Department for timely payment release.
Managed official correspondence, incident reporting, and recruitment
logistics for new staff onboarding.
Provided daily administrative assistance to the Department Manager and
Supervisor, ensuring seamless office operations.