Asif Zeb

Quality System/Complaints Coordinator (Jan 2017 till date)
Customer and Consumer Complaints
 Defining and updating the basic quality standards, procedures, instructions and tools which are directly related to Quality systems stream e.g. Customer complaints, Consumer complaints and supplier complaints. Etc.
 Corporate QA and Supply Chain QA Contact Point of Factory for Consumer and Customer Complaints
 Root Cause Analysis of Consumer/Customer Complaints and sharing with Corporate QA Team /consumer services
 Complaints Reduction corrective actions and improvement projects based on Historical Data, Root cause Analysis and zone priorities
 Timely reporting of complaints investigation results and trends to the functions concerned
 Reporting and comparison of all complaints in QA complaint register and PULSE system
 Traceability and Mock Recall
 Crisis Management
Supplier Complaints
 Warehouse and Production contact point for Supplier complaints
 Carrying out the Investigations for all complaints in production, Factory Warehouse and 3PL Mohebi Warehouse
 Complaints coordination with suppliers and vendors
 Validating supplier corrective and preventive action reports
Vendor Audit Management and Supplier Development
 Preparation and Tracking of VSI for Raw and packaging material Suppliers
 Review of Audit reports for suppliers and part of vendor approval process
 Coordination with Market QA for Supplier Audits and preparation of vendor Audit Plan
Quality Monitoring Scheme
 Proficient in preparing QMS from Material Specifications, Regulatory, HACCP and process Requirements and Tool for Information on contaminants
 QMS Compliance management
Internal and External Audits
 Nestle Internal Auditor FIAT(Factory Internal Audit Team) Member
 Conducting periodic internal Audits to ensure compliance to NQMS and ISO 9001 standards
 Conducting Supplier Audits to ensure vendor compliance with Nestle Quality Requirements
 Successfully securing ISO 9001 certificate for Factory
Achievements
 Reduction in Consumer Complaints by Leading Defect Reduction Project of Detection of Abnormal particles in Growing Up Milks
 Reduction in customer complaints by EOL weighing Scale project
 Reduction in supplier complaints by CC trays projects by factory supplier partnership

Quality Assurance Analyst (October 2013 to Dec 2016)
 Implementing quality tools to enhance quality of products and monitoring adherence to quality systems along with maintenance of requisite documents.
 Achieving productivity improvements & eliminating non-value added operations.
 Ensuring compliance to HACCP, ISO 22000 and FSSC 22000 for all the three plants (Confectionary, Dairy and Culinary).
 Coordinating with various external agencies for laboratory and plant improvements.
 Ensuring Food Safety and Hygiene standards of Plants through Pathogen Monitoring, Verification of CCP OPRP checks and verification & implementation of foreign body prevention programs
Laboratory Operations
 Ensuring GLP and Lab safety for all laboratory Operations
 Compliance verification of ISO 17025 standards by Conducting internal Audits
Management of Change
 Successfully implemented Management of Change Tool in SAP becoming 1st factory in Zone having Management of Change Live
 Lead Different management of Change Requests
 Proficient in Risk Assessment and driving Management of Change Requests

Achievements
 Rated as High performer in Year End Performance Evaluation continuously for 3 years
 6 Times selected as Analyst of the Month
 Lead Successful Implementation of Zone initiative of Globe QMS Mobile in Confectionery, Dairy and Nutrition Plant
 Lead Successful Implementation of Zone initiative of Management of Change Tool in SAP
 Successful completion of 2 SMED and 1 DMAIC Project
 Implementation of initiatives for Environmental Go Green Project generating >20K AED per Annum Savings in department
 Implementation of Good Ergonomics promoting Health and safety at work

 Supervision of QC staff and QC Analysis
 Analysis of ingredients (Water, Sugar, CO2), production chemicals, Cleaning Chemicals and packaging materials, AS RECEIVED AND / OR AS TREATED to confirm quality.
 Internal Calibration of instruments and Standards Preparation
 Supervising and conducting All Microbiological tests to monitor food safety and hygiene practices
 Implementation of HACCP system and monitoring Hazard Control points
 Working as food safety coordinator to ensure Food Safety and personal hygiene practices
 Implementation of an independent audit system to determine whether activities and related results conform to the planned performance and are suitable to achieve the Quality & HSE Policy.
 Ensuring the involvement of Senior Management to Quality & HSE issues for continual improvement.
 Periodical assessment of gap analysis. (Company’s current practice Vs. HACCP requirements).
 Undertaking required verification, validation, monitoring, inspection, test activities, and criteria for product acceptance.
 Ensuring statutory, regulatory and client requirements
 Adherence to purchasing process through purchasing information and verification of purchased product.
 Implementations of procedures for control over monitoring and measurement devices
 Measurement and monitoring of HACCP System performance through Customer satisfaction, Internal Audits and Corrective and Preventive Actions.
 Preparing and participating in AIB international, Abu Dhabi Food Control Authority, PCI and HACCP Audits
Achievements
 Successfully Passed AIB International Food Safety Audit with good score
 Successfully Passing ADFCA Audit with good rating
 Successfully securing HACCP certificate by leading HACCP Audit
 Good results for proficiency test
 Reduction of analysis Cost
 Sensory Lab setup
 Microbiology lab improvements

• Raw In process and Finished material analysis. (Injectibles, Infusions and Water for Injection)
• Microbiological Analysis on finished and raw materials
• UV/Visible Techniques
• Titrations
• Chemical Assays