Quality Assurance and Training Manager
Gourmet Gulf Company
Total years of experience :13 years, 0 Months
• Handling & managing daily food safety operations for the UAE/KSA & Qatar and managing 30 outlets.
• Develop and provide Food safety/HACCP/ISO training for food safety and quality requirements.
• Develop and maintain documentation such as SOP’s, as well as maintenance of Food safety manuals, policies and procedures as relate to any food safety concerns
• Conduct facility food safety audits as well as manage 2nd party audits from companies like NSF international and host brand standards
• Monitor and verify activities to ensure that all products coming in and out of the facility meet food safety standards in addition to quality standards
• Update existing food safety procedures and documentation to keep up with changing requirements
• Assist buyers with training and educating potential suppliers to ensure compliance
• Work closely with Operations Manager and/or General Manager on any food safety or quality assurance issues
• Oversee proper maintenance and sanitation of all facility to comply with food safety requirements
• Ensure that all company food safety and quality assurance procedures are followed and documented correctly at all times
• Handling customer complaints related to food safety from outlets and doing detailed investigation and preparing incident reports.
• Approved Internal food safety trainer from DM conducting Basic food hygiene training/ PIC trainings.
• Carrying out supplier audits on a periodic basis for all the approved vendors.
• Handling & managing daily food safety operations for the Central processing unit operations and 7 outlets located in Dubai & Sharjah.
• Develop and provide Food safety/HACCP/ISO training for food safety and quality requirements for Central Kitchen & Outlets staffs.
• Develop and maintain documentation such as ISO 22000 SOP’s, as well as maintenance of Food safety manuals, policies and procedures as relate to any food safety concerns
• Conduct facility food safety audits as well as manage third party audits such as ISO 22000:2005.
• Monitor and verify activities to ensure that all products coming in and out of the facility meet food safety standards in addition to quality standards
• Update existing food safety procedures and documentation to keep up with changing requirements
• Assist buyers with training and educating potential suppliers to ensure compliance
• Work closely with Operations Manager and/or General Manager on any food safety or quality assurance issues
• Oversee proper maintenance and sanitation of all facility to comply with food safety requirements
• Ensure that all company food safety and quality assurance procedures are followed and documented correctly at all times
• Handling customer complaints related to food safety from outlets and doing detailed investigation and preparing incident reports.
• Approved Internal food safety trainer from DM conducting Basic food hygiene training/ PIC trainings for outlets and central kitchen staff.
► Specialized in conducting audits in:
1. Food safety
2. Health safety
3. Safety security
4. Fire safety/ General safety
5. Room safety
6. Aqua & Pool audits.
► Conducting 2nd & 3rd party audits for Five star hotels, restaurant & catering companies in Middle east region.
► Taking care of properties like Four seasons, Movenpick, Crowne Plaza, Corinthia, Iberotel Hotels, Shangri La, Sheraton, Inter- continental, Hilton and restaurant like International Hotel groups Bushido, Gallery 21, Trader’s Vic’s.
► Conducting 3rd party food safety and safety security audits for Mc Donald’s Restaurants Middle East region.
► Doing food sampling checks & ATP swab checks for Hotel industries & catering industries.
► Also conducting tour audits for UK based companies Expedia & Thomas Cook in Middle East region.
► Conducting training on Food safety for all the levels for the Clients and working with SAFER (Dubai police training academy) as a Food safety trainer & Consultant.
• Conducting training on a daily basis on Basic Food Hygiene/PIC L2 L3/ Advance food hygiene trainings/GHP Staff & Managers training/ HACCP trainings.
• Have conducted more that 500 training and trained more than 2000+ candidates.
• Doing HACCP & ISO consulting & audits/ inspections for Food Industries & Food catering industries & Star hotels.
• Conduct Halal Compliance audits using the reference of Halal India Standards and Procedure Manual instructions.
• Successfully completed 70 Industrial Audit in Food Industries.
• Monitoring Auditors operational efficiency on all issues related Shariah & food safety findings during audit.
• Inspection on Food process plant & abattoir on Halal compliance issues, write a report following the audit and recommend to R&D &Shariah Board for Halal Certification.
• Prepare a written report for management, recapping all issues of observations and, if needed, corrective actions that should be taken.
• Thorough documentation of audit findings and completes any follow-up activities with emphasis on preventive measure assessment and efficacy.
• To assist R&D in terms of chemical components, emulsifiers, enzymes, ingredients, ethanol, e-codes, methanol, natural food flavouring or coloring and other pertaining matters.
• Provide input into the development of the annual audit plan.
• Assist Halal India continuous service improvement in Halal audit process and methodologies.
• Ready to pursue new responsibilities in order to support the vision of the Directors.
• Also helping the Directors in building a new project on “International Vegetarian Certification agency” formulating new SOP’s and Audit checklists.
• To perform different kinds of tests on the food samples according to the parameters.
• To maintain the SOP’s, log books, to do calibrations of the instruments used like calibration of pH meter and weigh balance etc.
• To do the tests like pH check, Moisture, Ash, Fat content, Protein estimation, Refractive index, Acidity, Iodine Value, Peroxide Value, Specific gravity, Acetyl value, Dietary fibre, Crude fibre and so on.
• To perform the tests according to the ISO standards, Bureau of Indian (BIS) standards, NABL standards and company standards.
• To ensure that the Quality of the food products produced in the industry are according to the standard & specifications.
• To do a continuous check on the process of production whether everything is working properly or not.
• To do the essential and necessary tests in the laboratory for the food samples like pH test, fat content, Protein content, Specific gravity etc.
• To maintain the records and keep the files updated and to meet the ISO standards and other food standards.
MBA (Operations Management)
Food Safety Food testing FOod Quality standards Food microbiology Codex Preservation
Biotechnology Food technology Food microbiology