مجموع سنوات الخبرة: 6 سنوات, 2 أشهر
أبريل 2020
إلى حتى الآن
IT Engineer
في Araak Group
البلد :
السودان - الخرطوم
- Administration of computer systems and networks.
- Installation of OS, software and applications.
- Repairing hardware and software issues.
- Reviews vendor contracts and coordinates IT purchases.
- Implementation of IT security policies and to ensure all computer systems and networks
are secure.
- Working on antiviruses and firewalls to protect users, data and networks from security
threats.
- Implementation of backup and recovery plans.
Respond to general IT requests.
- Installation of OS, software and applications.
- Repairing hardware and software issues.
- Reviews vendor contracts and coordinates IT purchases.
- Implementation of IT security policies and to ensure all computer systems and networks
are secure.
- Working on antiviruses and firewalls to protect users, data and networks from security
threats.
- Implementation of backup and recovery plans.
Respond to general IT requests.
يونيو 2017
إلى أبريل 2019
IT Support Engineer
في Giad Industrial Group
البلد :
السودان - خرطوم بحري
Providing technical assistance and support for incoming queries and
issues related to computer systems, software, and hardware.
Providing technical support for employees of the company (computer
maintenance, Networks, WiFi networks installation and configuration)
Perform remote troubleshooting through diagnostic techniques and
pertinent questions.
Running reports to analyze common complaints and problems.
Documentation of events and problems and their resolution.
Follow up with clients to ensure optimal customer satisfaction.
issues related to computer systems, software, and hardware.
Providing technical support for employees of the company (computer
maintenance, Networks, WiFi networks installation and configuration)
Perform remote troubleshooting through diagnostic techniques and
pertinent questions.
Running reports to analyze common complaints and problems.
Documentation of events and problems and their resolution.
Follow up with clients to ensure optimal customer satisfaction.
نوفمبر 2016
إلى فبراير 2017
Teaching Assistant
في University of Science and Technology
البلد :
السودان
Instructed groups of students Advanced Java Programming Language Concepts.
نوفمبر 2016
إلى فبراير 2017
Technical Support Engineer
في Update Technology
البلد :
السودان
Providing technical support for customers of the company (computer maintenance, Network installation, WiFi networks installation and configuration).
Installation of software, modifying and repairing hardware and solving technical issues.
Follow up with clients to ensure optimal customer satisfaction.
Installation of software, modifying and repairing hardware and solving technical issues.
Follow up with clients to ensure optimal customer satisfaction.
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