IT Engineer
Araak Group
Total years of experience :6 years, 4 Months
- Administration of computer systems and networks.
- Installation of OS, software and applications.
- Repairing hardware and software issues.
- Reviews vendor contracts and coordinates IT purchases.
- Implementation of IT security policies and to ensure all computer systems and networks
are secure.
- Working on antiviruses and firewalls to protect users, data and networks from security
threats.
- Implementation of backup and recovery plans.
Respond to general IT requests.
Providing technical assistance and support for incoming queries and
issues related to computer systems, software, and hardware.
Providing technical support for employees of the company (computer
maintenance, Networks, WiFi networks installation and configuration)
Perform remote troubleshooting through diagnostic techniques and
pertinent questions.
Running reports to analyze common complaints and problems.
Documentation of events and problems and their resolution.
Follow up with clients to ensure optimal customer satisfaction.
Instructed groups of students Advanced Java Programming Language Concepts.
Providing technical support for customers of the company (computer maintenance, Network installation, WiFi networks installation and configuration).
Installation of software, modifying and repairing hardware and solving technical issues.
Follow up with clients to ensure optimal customer satisfaction.
College of computer science and information technology - Department of IT
