Business Analyst
BinDawood Holding
Total des années d'expérience :10 years, 5 Mois
• Monitor and report on sourcing performance analytics.
• Ensure high levels of customer satisfaction through excellent sourcing service.
• Monitor the team’s progress, identify shortcomings, and propose improvements.
• Respond to complaints from customers and give after-sales support when requested.
• Provide data and guides to help the sourcing team.
• Review pending orders and specific customers’ requests to ensure excellent customer service and customer experience.
• Develop strong and long-term client relationships.
• Get feedback and suggest ways to increase customer engagement.
• Projects status report (Monthly).
• Sourcing performance report (Monthly).
• Financial report (Monthly).
• Stocks On-Hand Analysis.
• Secondary Sales Analysis.
• Replenishment for Customers.
• Design and creation of nationwide Sales dashboard.
• Supervising the analyst team to achieve their KPI’s.
• Preparation and generation of sales reports for the higher management.
• Design of complex regional MIS with multiple variables.
• Analyze CBD’s lead actions and required feedback.
• Conduct quality check on each of the CBD’s.
• Ensure daily updates and reports are collected.
• Validate information on daily basis.
• Ensure all dashboards are updated on daily basis.
• Complete dashboard design for leads, pipelines, market visits and deployment of the product.
Design and creation of nationwide Sales dashboard.
Implementation of protocols for dashboards and MIS systems with the consultation of management.
Preparation and generation of sales reports for the higher management.
Feeding and extraction of the Numerical report from the data base.
Analyzing, scrutinizing and development of the sales targets output reports.
Daily updating of national stock data base.
Extraction of daily, weekly, and monthly national stocks report for the management and sales force.
Design of complex regional MIS with multiple variables.
Defining basic retail execution protocols, and developing a statistically effective reporting incorporating the following variable;
Basic SKU’s Pricing Planogram Shelves spacing
Processing and Activation of sales discounts and free goods on SAP.
Regular support services to the sales and marketing teams.
Extracting of route plan for the sales team from Dynamics.
Collection of sales order collection from the sales team.
Coordination with and assisting the remote sales team.
Communication of sales targets and achievements to sales staff.
Daily feeding SAP with the sales order forms.
Generating and raising requests for discounts, special discounts (SP) and free goods to the head office.
Extracting of raw sales data from SAP.
Preparation of daily, weekly and monthly sales reports for the branch manager and the head office.
Troubleshooting and support services to the sales team.
Assisting and aiding the Business Intelligence department of the head office.
Commerce