Askari Hassan

• Managed inbound customer calls and WhatsApp inquiries, providing accurate information on
travel packages, itineraries, visa requirements, and documentation
• Delivered professional customer service by addressing inquiries, resolving concerns, and ensuring
high levels of customer satisfaction
• Maintained detailed customer records including passport information, prepared traveler lists, and
performed accurate data entry using Microsoft Excel
• Tracked customer payments, maintained financial records, and ensured proper documentation of
transactions
• Coordinated hotel bookings and accommodation requirements with service providers in different
countries
• Communicated travel updates and schedule changes to customers in a timely and professional
manner