Project Team Lead
Capgemini Consulting India Pvt Ltd
Total years of experience :24 years, 8 Months
Creation of Service Quality Plan, finalizing OTACE criteria, creation of Annexure to Service quality plan.
•Resource management by tracking resource utilization and hiring new resources if required, resource trainings, tracking vacation, holidays etc.
•Managed the team of 48 technically skilled resources of various technologies (Wintel, Messaging, Virtualization, UNIX, SAP, Database, Storage and Backup)
•Monthly Metrics reporting for SLA breaches, Utilization tracking of resources and solutions to attain100% of quality deliverables.
•Monthly and weekly progress/status reporting via milestones achieved or missed.
•Maintaining issue log and discussing it with end client (Front office) till the closure.
•Maintaining resource utilization and working/discussing with Front office for improvement or hiring of new resource.
•Weekly and Monthly KPI reporting for all the resources, technology wise.
•Providing moral and technical support to the team members.
•Weekly and monthly reporting for Problem, change and Incident management.
Created Disaster Recovery & Business Continuity Plan for project.
•Maintaining attendance, training calendar and holiday list for team members.
•Maintaining escalation matrix.
Handling Global Wintel Team (Windows, Vmware, Citrix)
•Involved in Project Management processes (execution, monitoring & controlling and closing)
•Project meetings with all stakeholders (client, team members etc.)
•Weekly status reporting to all the required stakeholders.
•Resource management by tracking resource utilization and acquiring new resources if required, resource trainings, tracking vacation, holidays etc.
•Maintaining risk and issue logs and discussing it with all the stakeholders.
•Raising Project Change Requests for any scope, schedule or cost change, with the Client(Deutsche Bank).
•Status reporting of all the projects to the senior management via internal tool DbRIB.
•Maintaining escalation matrix.
•Renewing contract with additional scope f work.
•Coordinating between Front Office and Backoffice for service quality and issue/escalation resolution.
Creation of Service Quality Plan, finalizing OTACE criteria, creation of Annexure to Service quality plan.
•Resource management by tracking resource utilization and hiring new resources if required, resource trainings, tracking vacation, holidays etc.
•Managed the team of 28 technically skilled resources of various technologies (Wintel, Messaging, HP UNIX, LINUX, SAP, Database, Storage and Unicenter)
•Monthly Metrics reporting for SLA breaches, Utilization tracking of resources and solutions to attain100% of quality deliverables.
•Monthly and weekly progress/status reporting via milestones achieved or missed.
•Maintaining issue log and discussing it with end client (Front office) till the closure.
•Maintaining resource utilization and working/discussing with Front office for improvement or hiring of new resource.
•Weekly and Monthly KPI reporting for all the resources, technology wise.
•Providing moral and technical support to the team members.
•Weekly and monthly reporting for Problem, change and Incident management.
•Created Disaster Recovery & Business Continuity Plan for project.
•Maintaining attendance, training calendar and holiday list for team members.
•Maintaining escalation matrix.
Complete project management involving entire project life cycle from initiation, designing, planning, implementation and closure for Managed Operations Project.
•Initiating - Receiving the request for Transitioning Offshoring Project and checking for feasibility.
•Project Planning -Creating project plan with, capacity planning, scheduling, etc
•Implementation- Doing Knowledge Transfer and shadow phase before hand over to operations.
•Migration - Transitioning to operations, Documenting processes procedures.
•Handling Project Audits.
•Built and managed the team of technically skilled engineers
•Providing moral and technical support to team members, resolving (process and internal) issues related to team and members
Build and managed the team of technically skilled engineers both for projects and on going operations.
•Cascading important information to the team members Interacting with clients for providing regular feedback review purpose
•Problem Management and Change Management.
•Created Disaster Recovery & Business Continuity Plan
•Providing escalated support to remote customers.
•Providing moral and technical support to team members, resolving (process and internal) issues related to team and members
Determining project objectives, project deliverables, constraints and assumptions, risk and defining project scope.
•Obtaining cost and time estimates and creating the project plan
•Building up the project team and defining the roles and responsibilities.
•Executing and controlling the project risk by the risk monitoring and control, scope verification activities, project plan updates and taking appropriate action
•Gathering the information on status reporting of the project and distributing the information to stake holders
•Monitoring of the tasks completed in the execution process, creating reports using automated tools to ensure the success of the project.
•Ensuring in time project administrative closure
•Documenting lesson learned, updating project archives, obtaining formal customer acceptance and releasing the resources from the project.
• Worked on Office automation and as a Computer Operator.
•Installation of Software's and Basic Hardware Trouble Shooting.
Achieved First Class
Achieved First Class
Achieved First Class