IT Supervisor
El-Seif
Total years of experience :16 years, 1 Months
El‐Seif Engineering Contracting Company is one of the top 3 constructions giants in Saudi Arabia engaged in all government, banking and enterprises construction work with 3000+ users around kingdom. Being appointed IT Supervisor for biggest construction projects in Riyadh (SABIC, SAMBA H.O; Tabouk Airbase, KAFD, SABB‐HQ, DQ). Being Projects IT Supervisor for the company my job involves: Responsibilities :( Manage Team of 5 IT Support Sp. With below Responsibilities) Planning for hardware and software installation and upgrades Guaranteeing the smooth running of all systems, including anti‐virus software, print services and email provision Securing data from internal and external attack , Offering users appropriate support and advice
Designing maintenance procedures and putting them into operation Implement SEPM with the latest version 14.2.0. Configured and deploy Symantec Backup Exec 2018 for Server's. Configured and Maintain HP Autoloader LTO5/SAS Media Tape Backup Storage. Configure and deploy Veritas System Recovery 2018 for Server’s Recover the file server with hardware failover with the help of backup exec and System recovery. Design and implement complete new IT Hardware and network infrastructure setup on the project site Installation & Configuration of Cisco devices (Routers , Switches) Installation & Configuration of VPN & Firewall devices. Install Maintain and Monitor Cisco Meraki Switches and Firewall. Install, configure and Support Windows Server 2003/2008: Active Directory, file, printer, storage, DHCP, DNS. Taking care of complete IT requirements for all project personnel’s for our company (Project manager, Engineers, consultants, draughtsman’s and clients). Design, Monitor and mentor UTP /Fibber cabling work at construction sites. Support all the server/desktop hardware, network peripherals including routers, switches and wireless access devices. Providing the 2nd level support in LAN and maintaining the Server and configuration the new server as per the requirement of the organization. Daily server operation check list Update server with the latest available updates. Creating Security, Distribution groups. Install and Configure IP Telephonic System (3CX‐ Grand stream) on Site. Data storage and content management, Project folders/Drives administration. Prepare weekly/monthly IT system and network support report. Monitoring WAN connectivity (VPN), DHCP, DNS servers on the network. Provide end user training and support whenever required on server applications. Reporting to IT Manager/ IT Director and following their instruction regarding internal company network and system support. Identification of areas where new or improved support policies and procedures may be needed or where new ones may need to be developed. Initiate and highlight IT needs & recommend the latest IT technological developments to higher management. Obtain, and analyse business ‐ IT need as per management instructions as and when required Track IT project milestones , deliverables and Identify and resolve issues concerning the project Handling IT Logistic and follow up for the invoice’s related to internet and IT assets and Software. Convert all email user from exchange outlook to O365.
o Managing a team of 3 desktops and Network support technicians, assign them day to day IT support task and monitor their performance on regular basis.
o Monitor network to ensure network availability to all system users and trouble shooting of remote computers with Team viewer & Symantec PC Anywhere.
o Identification of areas where new or improved support policies and procedures may be needed or where new ones may need to be developed.
o Support all the server/desktop hardware, network peripherals including routers, switches and wireless access devices.
o Install configure and support Microsoft VPN server and client as per customers requirement
o Install, configure and support Symantec End point protection managed antivirus
o Handle tickets, requests, and inquiries for user Level II support.
o Performing Daily/Weekly Backup of Exchange, Active Directory through NT Backup
o VLAN’s, Trunking & VTP configuration over cisco switches
o Reporting to IT Manager and following their instruction regarding internal company network and system support and customer projects
o Receive, evaluate, implement and maintains operating system software and tools.
o Maintains statistics on server performance and capacity utilization and makes recommendation for improvements.
o Documents, analyzes and compiles fault correction reports with an aim to develop trouble shooting procedures.
o Preparation of service schedules and rising service order of all IT equipment’s
o System documentation, participation evaluation, development plan and implementation of approved tasks by management
o Exchange server 2003/2007 installation, configuration and support. Creating mailboxes and user group and configuring their email boxes on their systems.
o Plans and implements security policy and user environment.
o Participate and lead planning and implementation of backup and recovery strategies.
o Participates in planning security modules for servers and end users.
AL-Mashrik Group is one on the top 20 construction companies in Saudi Arabia.
The company is engaged in Bridge/building Construction, Road maintenance projects around the kingdom. Being network engineer for the company my job involves
Design and implement network layout and structured cabling
Monitor UTP /Fiber cabling work at construction sites.
Performing Cable punching, crimping, patch panel and rack installation
Work at construction site.
Identifies, diagnoses, and resolves network problems (LAN).
Maintaining all the computer hardware, network peripherals including switches and wireless access devices.
Exchange server 2003 administration and support. Creating mailboxes and user group and configuring their email boxes on their systems.
Support end users of the IT infrastructure by resolving IT issues related to the performance of IT hardware, software applications, and related communication infrastructure
Set up and support for wireless network and DSL modem and routers.
Taking daily Backup of FOCOUS ERP and All the servers
Configuring Citrix client software for all citrix users
Installing & Configuring Symantec End-Point Protection 11.0 AV solution