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Asma Abdulwahab, call Center Supervisor

Asma Abdulwahab

call Center Supervisor·Citizen Account Program,

Saudi Arabia

Bachelor's degree, Education and Social Work

Work experience

Total years of experience: 5 years, 6 months

call Center Supervisor

January 2023 - Present

Citizen Account Program,

Riyadh, Saudi Arabia

January 2023 - Present

Coordinating between departments and units working in solving administrative and
operational problems daily, developing training and development plans. Follow up the
employees performance
Preparing performance indicators weekly and following up on attendance and tardiness
records
Company industry:
IT Services

team leader

January 2023 - January 2024

Citizen Account Program,

Riyadh, Saudi Arabia

January 2023 - January 2024

Preparing reports to monitor performance. Preparing reports on quality
Communications, as well as average contact time, new employee evaluation, and
development
Existing employees
Company industry:
IT Services

customer

January 2021 - January 2022

Citizen Account Program,

Riyadh, Saudi Arabia

January 2021 - January 2022

Receiving calls, solving beneficiaries problems about their accounts, creating and following
up technical support tickets
Company industry:
IT Services

Human Resources Officer

February 2019 - January 2020

Union Support Services Contracting Company,

Riyadh, Saudi Arabia •Remote

February 2019 - January 2020

Describing and evaluating jobs and employees, preparing budgets, hiring, appointments,

interviews, renewing official documents, entering employee data into the system used by the
facility, following up on attendance and leaving, preparing final clearances and experience
certificates for employees
Company industry:
Real Estate

Education

Princess Nourah bint Abdulrahman University

January 2019

January 2019

Bachelor's degree, Education and Social Work

Saudi Arabia

Princess Noura University

January 2019

January 2019

Bachelor's degree, خدمة اجتماعية

Saudi Arabia

Skills

ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
OPERATIONS MANAGEMENT
Intermediate
OPERATIONS MANAGEMENT
Intermediate
PERFORMANCE IMPROVEMENT
Intermediate
PERFORMANCE IMPROVEMENT
Intermediate
PMI PROFESSIONAL IN BUSINESS ANALYSIS
Intermediate
PMI PROFESSIONAL IN BUSINESS ANALYSIS
Intermediate
PROJECT MANAGEMENT
Intermediate
PROJECT MANAGEMENT
Intermediate
RESOURCE PLANNING
Intermediate
RESOURCE PLANNING
Intermediate
SUPERVISION
Intermediate
SUPERVISION
Intermediate

Languages

Arabic
Native Speaker
English
Intermediate

Training and Certifications

Certifications
Professional writing in the workplace
Social research and strengthening community partnership
Introduction to the tasks of human resources
Labor education
Professional Project Management Agile
Project Management Professional PMP
Professional in Business Analysis PBA-BMI

Hobbies

  • ماراثون و السباحه