sales assistant
sacoor brothers
Total des années d'expérience :3 years, 3 Mois
- Greets and welcomes all customers who enter the store
- Assist customers in locating merchandise
- Gives advice and guidance on product selection to customers
- Develops strong product information knowledge
- Ensures clear and pertinent communication of ongoing promotions
- Ensures promotion materials in store are up to date and in impeccable conditions
- Presents merchandise upon request
- Stocks shelves and furniture with merchandising as per merchandising rules
- Collects merchandise from warehouse upon request
- Creates customer profile forms with impeccable field filling
- Executes all steps of successful customer profile creation
- Ensures customer card is issued as per system requirements
- Processes cash and card payments
- Answers and conducts telephone conversations as per company’s procedures
- Ensures complete and infallible follow through of all customer’s requests
- Answers customer’s queries
- Assists in pricing activities
- Executes tasks as assigned during stock control activities as per company’s rules
- Receives, unpacks, scans and stores stock as per company’s rules
- Transfers stock and materials as per company’s rules
- Ensures cleanliness of the store, including hovering and mopping when requested
- Ensures complaints, refunds and exchanges.
- Immediately reports discrepancies and problems to store manager
- Participates in the ongoing daily operational activities of the store as requested by the store manager
- Ensures all fire exits and escape routes are kept free from obstruction
Confirm how much the customer is satisfied with the repair experience
Check with him if he have any complain or comment or require
customer support team
- Call prospects to make a sales pitch or presentation.
-Call customers periodically to solicit orders or inform them of promotional events
-Call the prospects close to the scheduled appointment time for confirmation purposes.
-Keep records of the activities, such as the number of calls and the number of sales
Handle outgoing customer calls as a telephone sales
Handle account inquiries,
Handle customer complains and support issues
Greeting customer
.Helping customer to choose product and to satisfy theim needs
.Resolve any queries from any customers
Diplomas and Education High school Manouba, Tunisia September 2006 June 2010 High school diploma Area of specialisation experimental sciences