Asma El Mehdoui

Working as a flight attendant for a major airline is often perceived to be a glamorous and exciting job. The air cabin crew of a commercial airline are jointly responsible for the safety and comfort of its passengers.

A hotel guest relations officer (GRO) is at the forefront of customer service. He or she is one of the first hotel workers to greet guests as they arrive. The GRO provides hotel guests with above-and-beyond service to ensure their experience will be worth remembering. The position ensures that guests are happy from the moment they step into the hotel until they leave. Sometimes, he or she continues to provide superior customer service after the guests are long gone.