أسماء البهجة

- Increased sales by 3% by consistently exceeding targets through accurate monthly and annual forecasting and detailed performance analysis.
- Optimized Amazon sales via biweekly performance reviews and forecasting, improving inventory management and sales outcomes.
- Enhanced customer satisfaction by 20% over six months through proactive issue resolution, achieving 90% of cases resolved within 72 hours, driving higher client retention.
- Developed and executed targeted marketing activation plans, boosting brand visibility and customer engagement for clients including Vertbaudet, Bambinou, Orchestra, and more.
- Conducted weekly competitor analysis to identify market opportunities and mitigate risks, enabling agile adjustment of business strategies.
- Coordinated effectively between marketing, sales, and customer service teams to ensure smooth project execution and client satisfaction.

- Welcomed and assisted key stakeholders of the French Tennis Federation during the Roland Garros tournament, maintaining a high level of professionalism and attention to detail in a high-pressure environment.
- Provided tailored information and guidance to tournament organizers and participants, ensuring seamless logistics and an exceptional guest experience.

- Developed and implemented a structured business plan with financial forecasts and expansion strategies, driving company growth.
- Led the strategic transition from B2C to B2B, projecting a 30%+ revenue increase through acquisition of high-value contracts.
- Optimized social media engagement (Facebook), increasing interaction rates by 10-15% through a tailored editorial content strategy.