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Asma Hamdi, business account manager

Asma Hamdi

business account manager·WYPE APP

Qatar

High school or equivalent, Arts And Business

Work experience

Total years of experience: 13 years, 2 months

business account manager

September 2024 - Present

WYPE APP

Doha, Qatar

September 2024 - Present

Company industry:
Automotive Repair, Spare Parts, & Support Services

Business Account Manager

September 2024 - Present

WYPE Car Wash,

Doha, Qatar

September 2024 - Present

• Manage high-value B2B and VIP client portfolio ensuring retention
• Identify new business opportunities and drive revenue growth
• Coordinate with operations teams for service delivery
• Analyze performance reports and feedback
• Build long-term client relationships

Company industry:
Automotive Repair, Spare Parts, & Support Services
Job role:
Sales

Business Account Manager

September 2024 - Present

WYPE Car Wash

Doha, Qatar

September 2024 - Present

• Manage a high-value B2B and VIP client portfolio of 40+ corporate accounts, achieving 95%+
client retention rate through proactive relationship management and tailored service solutions.
• Drive new business development by identifying and converting pipeline prospects, contributing
to a 20% increase in B2B revenue within the first 6 months.
• Coordinate with operations and service delivery teams to ensure SLA compliance and consistent
premium service standards for key accounts.
• Analyze monthly performance reports, client feedback data, and market trends to refine
account strategies and identify upselling opportunities.
• Build long-term client relationships through regular account reviews, proactive communication,
and personalized engagement plans.

Company industry:
Automotive Repair, Spare Parts, & Support Services
Job role:
Sales

Sales Representative

December 2023 - May 2024

Katara Cultural Village,

Doha, Qatar Remote

December 2023 - May 2024

• Delivered premium retail experiences to VIP customers
• Advised clients to increase sales conversion
• Managed POS transactions
• Maintained merchandising and stock
• Supported events and product launches

Company industry:
Media Production
Job role:
Sales

Sales Representative

January 2023 - December 2023

Katara Cultural Village

Doha, Qatar

January 2023 - December 2023

• Delivered high-end retail experiences to VIP and premium customers, consistently achieving
daily sales targets and maintaining a top-tier conversion rate.
• Applied upselling and cross-selling techniques to increase average transaction value,
contributing to a 15% uplift in per-customer revenue.
• Managed POS transactions and ensured accurate cash reconciliation with zero discrepancy
across all shifts.
• Maintained visual merchandising standards and stock levels in line with brand guidelines to
drive floor traffic and sales.
• Supported high-profile product launches and cultural events, coordinating customer-facing
activities that drove brand engagement.

Company industry:
Media Production
Job role:
Sales

Owner & Operations Manager

January 2018 - December 2022

Zahra Gift Store Concept

Sfax, Tunisia Hybrid

January 2018 - December 2022

• Founded and managed a retail gift concept store end-to-end, scaling operations from launch to
a stable revenue base with consistent month-on-month growth.
• Negotiated contracts with 10+ suppliers to secure favorable pricing and exclusive product lines,
reducing procurement costs by 18%.
• Designed and executed digital marketing campaigns across social media platforms, growing
online following by 3, 000+ and driving 25% of in-store traffic from digital channels.
• Recruited, trained, and managed a team of 4 staff members on customer service, sales
techniques, and stock management.
• Increased seasonal revenue by 30% through targeted promotional strategies and loyalty-based
customer retention programs.

Company industry:
Retail & Wholesale
Job role:
Management

Owner & Manager

January 2018 - January 2022

Zahra Gift Store Concept,

Sfax, Tunisia

January 2018 - January 2022

• Managed operations and marketing
• Negotiated with suppliers and handled inventory
• Ran digital marketing campaigns
• Trained staff
• Increased revenue through promotions

Company industry:
Retail & Wholesale
Job role:
Management

Project Supervisor

January 2015 - December 2017

Sigma Conseil

Tunis, Tunisia

January 2015 - December 2017

• Supervised cross-functional teams of 6-10 members across multiple concurrent projects,
ensuring delivery within deadline and budget.
• Implemented quality control procedures that reduced data errors by 20%, improving accuracy
of client-facing reports.
• Trained new team members on workflows, data verification standards, and client
communication best practices.
• Prepared and presented project progress reports to senior management, enabling timely
decision-making and risk mitigation.

Company industry:
Marketing
Job role:
Engineering

Project Supervisor

January 2015 - January 2017

Sigma Conseil,

Tunis, Tunisia Hybrid

January 2015 - January 2017

• Supervised teams and project execution
• Ensured deadlines and quality standards
• Verified data accuracy
• Trained team members
• Assisted in reporting

Company industry:
Marketing
Job role:
Engineering

Retail Sales Assistant

January 2013 - December 2015

Mabrouk Shop

Tunis, Tunisia

January 2013 - December 2015

• Provided excellent customer service and after-sales support to 50+ daily customers,
contributing to high satisfaction and repeat business rates.
• Managed POS systems and cash handling with 100% reconciliation accuracy across all assigned
shifts.
• Conducted weekly inventory audits covering 500+ SKUs, maintaining stock accuracy and
reducing shrinkage by 10%.

Company industry:
Retail & Wholesale
Job role:
Sales

Retail Assistant

January 2013 - January 2015

Mabrouk Shop,

Tunis, Tunisia

January 2013 - January 2015

• Assisted customers and after-sales support
• Managed POS and cash handling
• Maintained merchandising
• Conducted inventory checks

Company industry:
Retail & Wholesale
Job role:
Sales

Education

Mediterranean School of Business

January 2012

January 2012

High school or equivalent, Arts And Business

Tunisia

Public Secondary School

January 2011

January 2011

High school or equivalent, Experimental

Tunisia

Skills

ACCOUNT MANAGEMENT
Intermediate
ACCOUNT MANAGEMENT
Intermediate
BUSINESS TO BUSINESS
Intermediate
BUSINESS TO BUSINESS
Intermediate
DATA PIPELINE MANAGEMENT
Intermediate
DATA PIPELINE MANAGEMENT
Intermediate
RETAIL EXPERIENCE
Intermediate
RETAIL EXPERIENCE
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Expert
CUSTOMER RELATIONSHIP MANAGEMENT
Expert
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
FASHION RETAIL
Intermediate
FASHION RETAIL
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
REVENUE GROWTH
Intermediate
REVENUE GROWTH
Intermediate
SALES
Intermediate
SALES
Intermediate
UPSELLING
Intermediate
UPSELLING
Intermediate
CROSS FUNCTIONAL COORDINATION
Expert
CROSS FUNCTIONAL COORDINATION
Expert
BUSINESS DEVELOPMENT
Expert
BUSINESS DEVELOPMENT
Expert
CUSTOMER RETENTION
Expert
CUSTOMER RETENTION
Expert

Languages

Arabic

Native Speaker

French

Expert

English

Expert

Training and Certifications

Certifications
Valid Qatari Driving Licence

Hobbies and interests

fitness and lifestyle
Travel & cultural exploration