Asma Sharaf

accounting +administration +customer services

• Dealing with customer queries and complaints
• Providing advice about visas or passports
• Planning
• Selling holidays and insurance
• Aftersales services & customer services

. preparing invoices, searching for funding
• Sort and distribute incoming mail to areas and staff within the organization and dispatch outgoing mail
• Write business letters, reports or office memos
• Organize and schedule meetings and appointments & maintain contacts’ list
• Answer telephone inquiries from customers, attend to visitors and assist other staff in the organization
with their inquiries
• Operate a range of office machines such as photocopiers, computers and faxes
• Develop and maintain a filing system
• Book travel arrangements
• Undertake other duties such as banking, credit control or payroll functions.

• Lesson planning and preparation
• Exam preparation and control
• Assign homeworks and targets
• Checking pupils' work
• Attending parents' evenings