Customer Service Clerk
British Airways
مجموع سنوات الخبرة :13 years, 0 أشهر
Check-in and boarding of passengers at airport, arrival handling.Handling delayed flights, catering checks, baggage handling, manning lounge.
Customer Service Clerk for British Airways at Bangalore International Airport from October 2011 till date.
Job Profile: 1. Job functions includes Passenger handling, passenger check- in and boarding.
2. Handling flights during delayes and disruptions. Involved in re-booking and re-issuing tickets during disruptions.
3. Handling of unaccompanied minors.
4. At arrivals handling of passengers with missing bags, custom clearance of rush bags.
5. Performing various Security functions like Catering Checks, Ramp Access control, Baggage Make Up area vigilance, Access control to the Aircraft, Secondary Ladder Point Checks.
6. Handled Portfolios like Local Stationary of the Office which includes procurement of all office Stationary, and being a liaison with third party agencies for procurement of stationary at better prices.
7. Handled arrivals and mishandled luggage portfolio.
Check-in & boarding of passengers.Handling arrivals.
Bachelor of Science in Integrated Home Science from Bangalore University.
Pre-University College from Bangalore University. Secondary School Leaving Certificate from Bangalore University. Trainings: Intoduction to Basic Aviation under Globe Ground India Pvt. Ltd. Trained in Althea for Air France under Globe Ground India Pvt. Ltd. Trained in World Tracer Baggage Management Sytems. Undergone a one day training for US Documentation and Imposter Recognition Undergone a 5 day Introduction to Aviation Security Procedures for British Airways at Mumbai. Undergone a 15 day PRS Training in Delhi under British Airways. Undergone a One day Basic Avsec course under Bangalore International Airport Ltd. Undergone one day training for Aircraft Rescue and Firefighting.