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Asmaa Alsharif, Client Services Coordinator

Asmaa Alsharif

Client Services Coordinator·Smart Fitness

Saudi Arabia

Bachelor's degree, خدمة اجتماعية

Work experience

Total years of experience: 4 years, 5 months

Client Services Coordinator

April 2026 - June 2026

Smart Fitness

Jeddah, Saudi Arabia

April 2026 - June 2026

•
◦ Delivered exceptional customer service while managing front desk operations.
•
◦ Assisted prospective members with membership plans and sales consultations.
•
◦ Coordinated customer accounts and maintained accurate records using SAP.
•
◦ Processed membership renewals and resolved customer inquiries efficiently.
•
◦ Supported daily administrative operations while ensuring excellent customer experiences.
Company industry:
Sports & Outdoor Activities
Job role:
Customer Service and Call Center

Specialist sales and client care

January 2023 - October 2025

Saed International

Jeddah, Saudi Arabia

January 2023 - October 2025

• Communicated effectively with clients to address inquiries, resolve issues, and ensure high
customer satisfaction.
• Account manger in B2C .
• Marketing for services and monthly offers .
• Followed up with customers to track problem resolution and service quality.
• Managed contract renewals and ensured timely payment collection.
• Maintained strong client relationships .
• after-sales follow-up to -Provided excellent sales service to customers and ensured effective
maintain customer satisfaction and loyalty .
Company industry:
Human Resources Outsourcing

Client care & Specialist sales (B2C)

October 2022 - January 2025

Saed International

Jeddah, Saudi Arabia

October 2022 - January 2025

•
◦ Managed a portfolio of B2C customer accounts and maintained long-term client relationships.
•
◦ Promoted company services and monthly campaigns to maximize customer engagement.
•
◦ Managed contract renewals and ensured timely payment collection.
•
◦ Resolved customer concerns promptly while maintaining high customer satisfaction.
•
◦ Conducted follow-up calls to improve service quality and strengthen customer loyalty.
•
◦ Collaborated with internal departments to deliver seamless customer experiences.
•
◦ Achieved high-quality service standards while supporting organizational goals.
Company industry:
Human Resources Outsourcing

Call Center Specialist

January 2021 - January 2022

Saed (Ministry ofHealth Project)

Jeddah, Saudi Arabia

January 2021 - January 2022

• Worked with The Ministry of Health to collect a survey database ofpatients satisfaction and
complaints to enhance the performance ofhospitals such as Saudi German, Aramco, Military forces,
KAU, Mouwasat Hospital and Dr. Suliman Fakeeh hospital.
Company industry:
Human Resources Outsourcing
Job role:
Customer Service and Call Center

Education

عبدالعزيز

December 2020

December 2020

Bachelor's degree, خدمة اجتماعية

Saudi Arabia

GPA (point): 4.39 out of 5

GPA (point): 4.39 out of 5

View attachment

Skills

Accounting
Intermediate
Accounting
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
CONTRACT MANAGEMENT
Intermediate
CONTRACT MANAGEMENT
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
RESULTS FOCUSED
Intermediate
RESULTS FOCUSED
Intermediate
SALES SUPPORT
Intermediate
SALES SUPPORT
Intermediate
SAP APPLICATIONS
Intermediate
SAP APPLICATIONS
Intermediate
Administrative
Expert
Administrative
Expert
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
COLLABORATION
Intermediate
COLLABORATION
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
CUSTOMER RETENTION
Intermediate
CUSTOMER RETENTION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
MOTIVATIONAL SKILLS
Intermediate
MOTIVATIONAL SKILLS
Intermediate
ORGANIZATIONAL AWARENESS
Intermediate
ORGANIZATIONAL AWARENESS
Intermediate
SALES
Intermediate
SALES
Intermediate
CRM software
Expert
CRM software
Expert
Marketing
Expert
Marketing
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Administration
Expert
Administration
Expert
Customer Care
Expert
Customer Care
Expert
Management
Expert
Management
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Sales Representatives
Expert
Sales Representatives
Expert
Call Center
Expert
Call Center
Expert
Negotiation
Expert
Negotiation
Expert
Teamwork
Expert
Teamwork
Expert
Data Entry
Expert
Data Entry
Expert

Languages

Arabic

Native Speaker

English

Intermediate

Training and Certifications

Certifications
Modern Business Language
Presentation Skills
Problem Solving & Decision Making
Emotional Intelligence
Communication is Key

Hobbies and interests

الرسم ، الرياضه ، الكتابه