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Asmaa Baheeg, Appliction Support Team Leader

Asmaa Baheeg

Appliction Support Team Leader·Perfect Presentation

Saudi Arabia

Bachelor's degree, Software Engineering

Work experience

Total years of experience: 12 years, 9 months

Appliction Support Team Leader

March 2019 - Present

Perfect Presentation

Riyadh, Saudi Arabia

I found this job using Bayt.com

March 2019 - Present

Company industry:
Software Development
Job role:
Information Technology

Application Support Team Lead

March 2019 - Present

Perfect Presentation (2P)

Riyadh, Saudi Arabia

March 2019 - Present

• Troubleshoot and support the apps in multiple environments
(Production, DR, Pre-Production, UAT).
• Work with multiple teams for successful resolution of issues and
incidents
• Research problems to identify source (due to a defect, configuration
problem, environmental problem, or system design).
• Support Migration projects, UAT, deployment new releases and applying
hotfixes, make sure the applications up & running 24/7.
• Automate monitoring, application server and DB deployment. and
monitoring procedures with the best practice business and technical
processes.
• Prepares Vendors consumption Reports.
• Interact with internal teams and external 3rd party vendors to trouble
shoot and resolve problems.
• Administrate, Installation, Deploy, configure, integrate and test the
implemented solution based on Technical and Business requirements.
• Manage 1L & 2L Application Support Team.
• Responsibility of hiring and training new team members.
Company industry:
IT Services
Job role:
Information Technology

Application Support Engineer

July 2017 - March 2019

Perfect Presentation

Cairo, Egypt

I found this job using Bayt.com

July 2017 - March 2019

Company industry:
Software Development
Job role:
Information Technology

Application Support Engineer

July 2017 - February 2019

Perfect Presentation (2P)

Cairo, Egypt

July 2017 - February 2019

• Resolve clients issues which related to any SMS service like SMPP, API
and website.
• Maintain application monitoring, performance tuning and testing.
• Help customers troubleshoot issues they encounter while using 2P
services and provide actionable tips to resolve the problem.
• Generates frequent reports from SQL.
• 24/7 monitoring of VAS SMS gateways and escalates to appropriate party
when required.
Company industry:
IT Services
Job role:
Information Technology

Technical Support Engineer

January 2017 - June 2017

Nebras Technology Company

Cairo, Egypt

January 2017 - June 2017

• Provided exceptional customer service through addressing, diagnosing
and resolving technical issues.
• Resolve clients issues which related to LIS HIS & PACS
• Maintain application monitoring, performance tuning and testing.
• Help customers troubleshoot issues services and provide actionable tips
to resolve the problem
Company industry:
IT Services
Job role:
Information Technology

IT & Maintenance Specialist

June 2015 - June 2017

Samsung Medicalline

Cairo, Egypt

June 2015 - June 2017

Company industry:
Other Healthcare Services
Job role:
Maintenance, Repair, and Technician

.Maintenance & IT Engineer, Software Representative for POC Management System

June 2015 - December 2016

Samsung Medicalline

Cairo, Egypt

June 2015 - December 2016

Company industry:
Other Healthcare Services

Teacher Assistant

September 2014 - June 2015

Egyptian Aviation Academy

Cairo, Egypt

September 2014 - June 2015

Work as a part time teacher assistant at faculty of Computer and Information Technology of Aviation and Aerospace
Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

teacher assistant

September 2014 - June 2015

Egyptian Aviation Academy,

Cairo, Egypt

September 2014 - June 2015

Company industry:
Airlines
Job role:
Teaching and Academics

IT Specialist

October 2013 - May 2015

Management and Information Processing Services

Cairo, Egypt

October 2013 - May 2015

Company industry:
Software Development
Job role:
Information Technology

IT Specialist, Software Tester, Database Admin

September 2013 - May 2015

MIPS

Cairo, Egypt

September 2013 - May 2015

Management and Information Processing Services
Company industry:
Software Development

Education

Helwan university

June 2013

June 2013

Bachelor's degree, Software Engineering

Egypt

GPA (point): 3.2 out of 4

GPA (point): 3.2 out of 4

Helwan University

May 2013

May 2013

Bachelor's degree, Software Engineering

Egypt

Skills

Software Engineering
Expert
Software Engineering
Expert
Engineering
Expert
Engineering
Expert
Software Engineering
Expert
Software Engineering
Expert
Engineering
Expert
Engineering
Expert

Languages

English
Expert
Arabic
Native Speaker

Training and Certifications

Certifications
ITIL
Dec 2021
Show credentials
Training
Engineering training
Maspiro.
Jul 2012
Developer
Scientific Computing Center – Helwan University
Jul 2011