كلما زادت طلبات التقديم التي ترسلينها، زادت فرصك في الحصول على وظيفة!

إليك لمحة عن معدل نشاط الباحثات عن عمل خلال الشهر الماضي:

عدد الفرص التي تم تصفحها

عدد الطلبات التي تم تقديمها

استمري في التصفح والتقديم لزيادة فرصك في الحصول على وظيفة!

هل تبحثين عن جهات توظيف لها سجل مثبت في دعم وتمكين النساء؟

اضغطي هنا لاكتشاف الفرص المتاحة الآن!
نُقدّر رأيكِ

ندعوكِ للمشاركة في استطلاع مصمّم لمساعدة الباحثين على فهم أفضل الطرق لربط الباحثات عن عمل بالوظائف التي يبحثن عنها.

هل ترغبين في المشاركة؟

في حال تم اختياركِ، سنتواصل معكِ عبر البريد الإلكتروني لتزويدكِ بالتفاصيل والتعليمات الخاصة بالمشاركة.

ستحصلين على مبلغ 7 دولارات مقابل إجابتك على الاستطلاع.


تم إلغاء حظر المستخدم بنجاح
أسماء عمر, Sr.Customer Service Specialist

أسماء عمر

Sr.Customer Service Specialist·Al Futtaim Group

الإمارات العربية المتحدة

ماجستير, MBA specialization in Supply Chain Management

الخبرة العملية

مجموع سنوات الخبرة: 7 سنوات, 7 أشهر

Sr.Customer Service Specialist

فبراير 2013 - يناير 2019

Al Futtaim Group

العين، الإمارات العربية المتحدة

فبراير 2013 - يناير 2019

• Welcome visitors in person in a positive and professional manner at the reception desk.
• Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, scheduling appointment & confirming to customers.
• Composed, typed and proofread correspondence, scheduled meetings, general clerical duties including photocopying, fax and mailing.
• Ensured smooth running of operations of day-to-day affairs in the respective department & branches while acting as a single point of contact between the internal/external clients & Vendors.
• Responsible for preparing quotation or Estimation, including descriptions, prices, delivery and shipment method, negotiated at agreed margins to get LPO.
• Prepare Purchase order in order to order stationary, materials, goods for the Workshop, comparing items requested to master list; review inventories items in stock delivery, obtaining approval from requisitioning department.
• Conducting extensive follow-up for receipts, outstanding payments & credit control in monthly wise.
• Provided effective service and achieved maximum customer satisfaction whilst achieving established departmental KPI's for resource utilization by conducting surveys and analyzing results.
• Monitoring monthly reports for demo vehicles, booking, incentive, over time, and staff leave.
• Trained & supervised staffs during a period of company expansion, ensuring that they pay explicit attention to company policies and minute details.
• Managed cash transactions using cash registers, handled petty cash, vouchers & utility bills payments, daily reconciliation of cash and cheque, accounts payable/receivables, petty voucher preparation, parking and sending to finance department.

مجال الشركة:
وكلاء السيارات
الدور الوظيفي:
إدارية

Manager Reception

يونيو 2012 - أكتوبر 2012

American Academy

العين، الإمارات العربية المتحدة

يونيو 2012 - أكتوبر 2012

• Attended visitors and directed various queries to relevant departments as well as handled independent correspondence, preparing material for meeting presentation.
• Managed overall administration duties such as handling enquires via phone, fax and email, dealing with complements & complaints, word processing, filing, photocopying, keeping record of incoming & outgoing phone calls, couriers and faxes.
• Managed various other activities viz. booking of conference rooms for various business meetings; ordering front office supplies & keeping inventory of stock; updating calendars & schedule meetings; and preparing papers for meetings, taking action points and writing minutes.
• Supervised the staff members and ascertaining each member delivers prompt service to the customers and efficiently managed crisis situations, provided feasible and innovative solutions to manage the situations.

مجال الشركة:
مراكز التدريب والتعليم
الدور الوظيفي:
سكرتارية

Customer Care Representative

مارس 2011 - أبريل 2012

Emirates Integrated Telecommunications - Du Company

دبي، الإمارات العربية المتحدة

مارس 2011 - أبريل 2012

• Discharged responsibilities of a Call Center Agent and involved in providing personalized customer service by responding to the needs of the customers and managing large amounts of inbound and outbound calls in a timely manner.
• Grabbed opportunities to up sell products and managed & updated customer databases with the status of each customer.
• Built and maintained healthy business relations with clients, ensuring high customer satisfaction matrices by achieving delivery & service quality norms.

مجال الشركة:
الاتصالات والشبكات
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

التعليم

Jaipur National University

يونيو 2020

يونيو 2020

ماجستير، MBA specialization in Supply Chain Management

الهند

Jaipur National University

أغسطس 2017

أغسطس 2017

بكالوريوس، BBA

الهند

Mariam bint sultan Secondary School

يونيو 2010

يونيو 2010

الثانوية العامة أو ما يعادلها، Secondary Education

الإمارات العربية المتحدة

Graduation Degree: 79. 5 % (Scientific Section)

Skills

Ariba
Expert
Ariba
Expert
Personal Assistant
Expert
Personal Assistant
Expert
Attention to Details.
Expert
Attention to Details.
Expert
Planning, Management & Supervision
Expert
Planning, Management & Supervision
Expert
Report & Document preparation.
Expert
Report & Document preparation.
Expert
Administrative Tasks
Expert
Administrative Tasks
Expert
Expert Secretarial & PA Skills.
Expert
Expert Secretarial & PA Skills.
Expert
Scheduling/Meeting Planning.
Expert
Scheduling/Meeting Planning.
Expert
Filing & Records Management.
Expert
Filing & Records Management.
Expert
Customer Service / Client Relation.
Expert
Customer Service / Client Relation.
Expert
Supportive team player
Expert
Supportive team player
Expert
Ariba
Expert
Ariba
Expert
Personal Assistant
Expert
Personal Assistant
Expert

اللغات

العربية

متمرّس

الانجليزية

متمرّس

التركية

مبتدئ

التدريب و الشهادات

الشهادات
Certified Personal Assistant
Sep 2018
EXECUTIVE SECRETARY
Mar 2011
The Complete Digital Marketing Course
Mar 2018
Emergency First Aid including CPR & AED
Dec 2016 - Dec 2019
International Computer Driving License " ICDL"
Feb 2011