Submitting more applications increases your chances of landing a job.

Here’s how busy the average job seeker was last month:

Opportunities viewed

Applications submitted

Keep exploring and applying to maximize your chances!

Looking for employers with a proven track record of hiring women?

Click here to explore opportunities now!
We Value Your Feedback

You are invited to participate in a survey designed to help researchers understand how best to match workers to the types of jobs they are searching for

Would You Be Likely to Participate?

If selected, we will contact you via email with further instructions and details about your participation.

You will receive a $7 payout for answering the survey.


User unblocked successfully
Asmaa Youssif, Back Office Executive

Asmaa Youssif

Back Office Executive·BFL Group

Saudi Arabia

Bachelor's degree, English Language

Work experience

Total years of experience: 4 years, 9 months

Back Office Executive

September 2024 - Present

BFL Group

Riyadh, Saudi Arabia

September 2024 - Present

• Act as a strategic coordination hub between Customer Experience, Logistics, E-commerce, and
Store Operations, ensuring seamless omnichannel service delivery and operational alignment.
• Drive service performance improvements by analysing delivery timelines, customer behaviour
insights, and operational KPIs to identify root causes and implement efficiency enhancement
initiatives.
• Lead resolution of high-impact customer escalations by managing cross-department
investigations, developing corrective action plans, and ensuring brand-aligned customer
communications.
• Maintain governance over operational and customer data integrity across internal platforms,
supporting compliance standards and reporting accuracy.
• Develop executive performance dashboards and analytical reports, enabling senior leadership to
monitor service performance trends and support strategic decision-making.
• Support business continuity and operational excellence projects by identifying workflow gaps and
recommending scalable automation and process optimization solutions.
• Partner with Marketing and CRM teams to analyse customer sentiment, feedback trends, and
behavioural insights to improve customer journey mapping and service personalization strategies.
• Contribute to organizational development through training support, onboarding facilitation,
knowledge documentation, and internal engagement initiatives.
• Support internal CX transformation initiatives aligned with business growth, retention strategies,
and service innovation objectives.

Company industry:
Retail & Wholesale
Job role:
Administration

Customer Care SME

October 2023 - August 2024

Concentrix

Cairo, Egypt

October 2023 - August 2024

• Served as operational SME responsible for maintaining service excellence standards and
mentoring frontline advisors across customer experience functions.
• Managed high-risk escalations and service recovery cases, conducting deep root cause
investigations and coordinating multi-stakeholder resolution strategies.
• Provided real-time performance coaching and operational guidance, contributing to improved
service quality scores and SLA adherence.
• Collaborated with supply chain, warehouse operations, and last-mile delivery partners to enhance
fulfilment performance and reduce delivery failure rates.
• Supported onboarding and training programs by delivering product education, operational
workflow guidance, and customer handling best practices.
• Monitored performance metrics, customer feedback paterns, and quality assurance insights to
recommend service and workflow improvements.
• Maintained and enhanced internal knowledge bases, SOPs, and service guidelines to ensure
operational consistency and quality compliance.
• Supported team KPI achievement through performance monitoring, escalation management, and
service quality coaching.
• Ensured CRM accuracy, documentation compliance, and data protection adherence aligned with
European service regulations.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Management

Senior Customer Service Representative

September 2022 - August 2023

Atheel contact center

Cairo, Egypt

September 2022 - August 2023

• Led escalation handling and resolution ownership for complex customer service cases,
improving customer retention and satisfaction outcomes.
• Conducted service performance deep-dive analyses to identify recurring issues and implemented
improvements within internal operational processes.
• Delivered high-quality, customer-focused support while consistently meeting productivity,
quality, and satisfaction KPIs.
• Communicated customer insights and behavioral trends to leadership teams to support CX
strategy development.
• Supported major product launches and peak operational events, ensuring service readiness and
effective customer communication planning.
• Demonstrated leadership initiative by independently handling ambiguous operational challenges
and proposing strategic improvement recommendations.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Telemarketer – US Medical Account

January 2022 - June 2022

Wazowski Outsourcing

Cairo, Egypt

January 2022 - June 2022

• Managed inbound and outbound communication for US healthcare clients while maintaining strict service
quality and compliance standards.
• Educated customers on healthcare services, insurance eligibility verification, and appointment
coordination.
• Achieved and exceeded performance targets while ensuring CRM documentation accuracy.
• Maintained full compliance with healthcare data privacy and regulatory requirements including HIPAA
standards.

Company industry:
Sales Outsourcing

Inbound Call Centre Agent

July 2021 - December 2021

Smart Link

Cairo, Egypt

July 2021 - December 2021

• Delivered high-volume inbound customer support while maintaining strong customer satisfaction
and service efficiency metrics.
• Supported sales growth through effective customer engagement and service-driven upselling
opportunities.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

Ain Shams University

January 2023

January 2023

Bachelor's degree, English Language

Egypt

GPA (rating): Good

GPA (rating): Good

Skills

COLLABORATION
Intermediate
COLLABORATION
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
LOGISTICS
Intermediate
LOGISTICS
Intermediate
MARKETING
Intermediate
MARKETING
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PROCESS OPTIMIZATION
Intermediate
PROCESS OPTIMIZATION
Intermediate
WORKFLOW MANAGEMENT
Intermediate
WORKFLOW MANAGEMENT
Intermediate

Languages

Arabic

Native Speaker

English

Expert