HR Coordinator / Admin Assistant
Poltrona Frau Qatar
Total years of experience :15 years, 4 Months
• Posted job vacancies on online platforms to facilitate recruitment eforts.
• Conducted thorough candidate evaluations to assess qualifications and eligibility.
• Coordinated and facilitated interviews with department managers to identify top candidates.
• Managed HR recordkeeping, overseeing onboarding processes, status changes, and enrollments.
• Conducted performance reviews and provided guidance for employee development.
• Enforced disciplinary procedures in accordance with HR policies and regulations.
• Organized travel arrangements for employee annual leave and business trips.
• Provided administrative support to managers and executives, handling various tasks eficiently.
• Managed personnel documentation including leave requests, new hire paperwork, and benefits information.
• Processed airport gate passes for employees and subcontractors, ensuring compliance with protocols.
• Collaborated within a team to fulfill cashier duties and ofer product assistance.
• Ensured superior customer satisfaction by swiftly resolving complaints and inquiries.
• Provided comprehensive explanations of pricing and package details to customers.
• Liaised with various departmental personnel to promptly address and resolve customer concerns.
• Managed customer communications via phone calls and emails, ensuring eficient resolution of issues.
•Presented pricing and package details to customers with clarity.
•Utilized customer feedback to drive process enhancements, surpassing satisfaction goals.
•Offered sustained post-sales support to maintain customer satisfaction.
•Handled challenging situations with professionalism and demonstrated strong multitasking abilities.
• Incorporated customer feedback to surpass satisfaction goals.
• Addressed product inquiries with clarity and precision.
• Mastered customer service call scripts within set timeframes.
• Enhanced sales processes through proactive feedback to management.
• Built strong relationships across call center departments by communicating clearly.
• Collaborated with senior management to make necessary improvements for happier customers.
• Followed call scripts promptly and proficiently.
• Implemented process changes based on customer feedback to exceed satisfaction targets.
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