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Asool Shaheen, Volunteer Certificate

Asool Shaheen

Volunteer Certificate·Edraak

Jordan

High school or equivalent, English

Work experience

Total years of experience: 3 years, 3 months

Volunteer Certificate

July 2025 - April 2026

Edraak

Amman, Jordan

July 2025 - April 2026

Company industry:
Primary, Prep, & Secondary School

call center

December 2025 - December 2025

sport mall

Amman, Jordan Remote

December 2025 - December 2025

Company industry:
Sports & Outdoor Activities
Job role:
Customer Service and Call Center

Trainee

September 2024 - October 2025

Al-Hassad Al-Tarbawi Schools,

Amman, Jordan

September 2024 - October 2025

• Assisted teachers in organizing classes and preparing activities
• Supported students in understanding lessons and completing assignments
• Developed classroom management and communication skills

Company industry:
Primary, Prep, & Secondary School
Job role:
Accounting and Auditing

Customer Service & Call Center Representative (Online)

February 2023 - July 2025

Sport Mall,

Amman, Jordan

February 2023 - July 2025

• Answered customer calls and responded to inquiries
• Provided accurate information about products and services
• Handled complaints and resolved issues professionally
• Maintained high customer satisfaction levels
• Managed high volumes of incoming calls

Company industry:
Retail & Wholesale

Education

Caterpillar

June 2026

June 2026

High school or equivalent, English

Jordan

EFE-Jordan

May 2026

May 2026

Bachelor's degree, English Studies

Jordan

EFE-Jordan

April 2026

April 2026

Bachelor's degree, Call Center

Jordan

Al-Ahliyya Amman University

July 2023

July 2023

Bachelor's degree, literally English language and translation

Jordan

Al-Ahliyya Amman University

July 2023

July 2023

Bachelor's degree, English Language

Jordan

جامعة عمان الأهلية

July 2023

July 2023

Bachelor's degree, English language and translation

Jordan

Huteen College

December 2022

December 2022

Bachelor's degree, Translation

Jordan

Skills

JOB INTERVIEWS
Intermediate
JOB INTERVIEWS
Intermediate
ICDL
Intermediate
ICDL
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CONFERENCE PLANNING
Intermediate
CONFERENCE PLANNING
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DRAFTING DOCUMENTS
Intermediate
DRAFTING DOCUMENTS
Intermediate
EDITING
Intermediate
EDITING
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
PROOFREADING
Intermediate
PROOFREADING
Intermediate
TRANSLATIONS
Intermediate
TRANSLATIONS
Intermediate
English
Intermediate
English
Intermediate
مهذب
Expert
مهذب
Expert
ACTIVE LISTENING
Intermediate
ACTIVE LISTENING
Intermediate
CLASSROOM MANAGEMENT
Intermediate
CLASSROOM MANAGEMENT
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
PROFESSIONAL COMMUNICATION
Intermediate
PROFESSIONAL COMMUNICATION
Intermediate

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Certifications
Volunteer
Soft Skills Certification
Data Entry Certificate
Online Course in Customer Service – Forage
Certificate in Life and Employability Skills
Work Readiness Skills
Soft Skills Certification
Data Entry Certificate
Online Course in Customer Service
Certificate in Life and Employability Skills
Soft Skills Certification
Data Entry Certificate
Online Course in Customer Service
Certificate in Life and Employability Skills
English Communication Skills Course
Volunteer Certificate - Adraak Platform
Soft Skills Certification
Data Entry Certificate