أسبر كاثر

• Hands on Experience in Windows Server 2016 environment, ensuring the upkeep of Active Directory,
Domain Controller, User Accounts, Group Policy, File server, Print Services, DNS, and DHCP.
• Managing and supporting ERP software administration.
• Installing and maintaining computer equipment and peripherals at different sites and departments.
• Offering server and client assistance for any concerns including logon failures, account lockout, network connectivity, and authentication problems. Also, providing proficient support for Desktops and Laptops.
• Administering and providing support for the companys CRM system.
• Managing the C Panel for the companys mail server.
• Conducting server backups using a NAS drive.

Managing Sophos Endpoint/Server Security by creating policies for
Web-Filtering, Peripheral Device Control, Application Control, Tamper
Antivirus,
Protection, and other Security Policies.
Installing and maintaining Virtual Machines and VM-Ware for various
applications.
Possessing expertise in Virtual Machine Templates and Clones, as well
as managing VMs using VMware virtual center.
Analyzing and installing monthly Windows patches through Manage
Engine.
Configuring Cisco Devices, including the Cisco 2960 and Cisco
Catalyst 9300, while also being proficient in troubleshooting VPN and
FortiGate firewall access issues.
Coordinating and performing data backups for both Desktop and
Server systems.
Implementation and Administration of document management system
and end user training.

Kuwait Oil Company (KOC) - Project

• Regularly monitoring servers, including SQL Server, analyzing logs, and addressing Database Performance and Network issues.
• Planning the location of data, index, and Transaction log files on disks for new databases created.
• Implementing SQL Logins, Roles, and Authentication Modes to up hold Security Policies for different user categories.
• Possessing experience in MS SQL Cluster (Active/Passive and Active/Active), as well as Multi Node Clusters up to 3 Node.
• Creating Linked Servers between SQL Server 2008 R2, 2014 and Oracle 10g and 11g.
• Ensuring systems are up to date with the latest service packs and security patches.
• Developing and implementing Database Backup Procedures, Restoration Procedures, Disaster Recovery procedures, and Contingency plans, while testing them for effectiveness.
• Handling complete system builds, upgrades, migrations, code
• deployments, and patch management.
• Troubleshooting Windows 10, as well as having hands-on experience
with Windows 7/8/10 and Outlook 10/2013/365.
•Setting up and configuring network printers, as well as troubleshooting any issues that arise with the printer.

• Installing the SCCM and IBCM Client on client computers.
• Installing the McAfee EPO Client on client computers and ensuring
regular updates.
• Troubleshooting client applications such as Citrix, VMware, and VPN
issues.
• Coordinating with the Risk and Compliance team to address
vulnerability issues.
•Troubleshooting basic network issues and providing support to the
Networking team.
•Successfully performing Windows 10 migration and deployment tasks.
•Configuring Microsoft Outlook for Exchange Server 2010 and 2013,
taking backups of PST files, and maintaining data.
•Configuring VLAN to IP Phone and troubleshooting IP Phone issues.
Providing connectivity support for Video Conferencing equipment.

Maintaining and managing 256 KBPS / 51 2 KBPS MPLS, VPN data
circuits, and ISDN.
Installing, configuring, and troubleshooting operating systems and
software.
Installing and configuring Lotus Notes, taking backups of NSF files,
and maintaining data.
Providing onsite support to field-level staff and addressing queries
related to the information system and software.
Serving as a part of the IT Service Desk for the organization and
resolving tickets within SLA while maintaining good relationships with
customers and users.