Technical Support Representative
Convergys - Egypt
Total years of experience :1 years, 2 Months
* Troubleshoot technical issue with Parrot products (Drones, MiniDrones, etc..).
* Handled more than 90 cases per day (Through E-mail and calls).
* Provided data analysis on technical issues and difficulties that might face the customer.
* Consulted on new business strategies to resolve current issues and improve customer satisfaction.
* Supported new employees in knowledge and bounding with other employees.
*Handled airlines tickets issues, such as schedule changes and partial cancellations
* Handled billing issues of both airlines tickets, hotels, and services
* Worked on complaints and customer satisfaction with all other services
* Dealt with service vendors to ensure the best available service to all the customers
* Assisted customer in their queries on daily basis
* Educated the customers about alternative options that provide comfortable solutions
Graduated with honors. Graduation project on drug prediction for HRSV