اسر الصاوي, Technical Support Representative

اسر الصاوي

Technical Support Representative

Convergys - Egypt

البلد
مصر - القاهرة
التعليم
بكالوريوس, Biotechnology
الخبرات
1 years, 2 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :1 years, 2 أشهر

Technical Support Representative في Convergys - Egypt
  • مصر - القاهرة
  • نوفمبر 2017 إلى مارس 2018

* Troubleshoot technical issue with Parrot products (Drones, MiniDrones, etc..).
* Handled more than 90 cases per day (Through E-mail and calls).
* Provided data analysis on technical issues and difficulties that might face the customer.
* Consulted on new business strategies to resolve current issues and improve customer satisfaction.
* Supported new employees in knowledge and bounding with other employees.

Customer Service في Teleperformance - Egypt
  • مصر - القاهرة
  • يونيو 2016 إلى أكتوبر 2016

*Handled airlines tickets issues, such as schedule changes and partial cancellations
* Handled billing issues of both airlines tickets, hotels, and services
* Worked on complaints and customer satisfaction with all other services
* Dealt with service vendors to ensure the best available service to all the customers

Customer Service Representative في BDO Esnad (Vodafone Ireland)
  • مصر - القاهرة
  • أغسطس 2015 إلى نوفمبر 2015

* Assisted customer in their queries on daily basis
* Educated the customers about alternative options that provide comfortable solutions

الخلفية التعليمية

بكالوريوس, Biotechnology
  • في Misr University for Science and Technology
  • يوليو 2019

Graduated with honors. Graduation project on drug prediction for HRSV

Specialties & Skills

HR Management
Bioinformatics
Field Sampling
Analysis
Research
BILLING
CUSTOMER SATISFACTION
CONFLICT MANAGEMENT
CONSULTING
RESEARCH
MICROSOFT WORD
MICROSOFT POWERPOINT
DATA ANALYSIS

اللغات

الانجليزية
متمرّس

العضويات

Enactus MUST
  • Alumni (Head of HR committee)
  • October 2015

التدريب و الشهادات

Building a Better Response Units 1-5 (الشهادة)
تاريخ الدورة:
July 2019
Building a Better Response Unit 6 (الشهادة)
تاريخ الدورة:
July 2019

الهوايات

  • Human Resources
    I specialized in human resources during my 3 years of participation in the work of ENACTUS NGO. This experience is what drove me to try and pursue an alternative career to my study in HR or to find a way to merge these two together.
  • Humanitarian
    3 years of experience with ENACTUS NGO in developmental and empowerment projects.