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Asser El-Sawy, Technical Support Representative

Asser El-Sawy

Technical Support Representative·Convergys - Egypt

Egypt

Bachelor's degree, Biotechnology

Work experience

Total years of experience: 1 years, 2 months

Technical Support Representative

November 2017 - March 2018

Convergys - Egypt

Cairo, Egypt

November 2017 - March 2018

* Troubleshoot technical issue with Parrot products (Drones, MiniDrones, etc..).
* Handled more than 90 cases per day (Through E-mail and calls).
* Provided data analysis on technical issues and difficulties that might face the customer.
* Consulted on new business strategies to resolve current issues and improve customer satisfaction.
* Supported new employees in knowledge and bounding with other employees.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Customer Service

June 2016 - October 2016

Teleperformance - Egypt

Cairo, Egypt

June 2016 - October 2016

*Handled airlines tickets issues, such as schedule changes and partial cancellations
* Handled billing issues of both airlines tickets, hotels, and services
* Worked on complaints and customer satisfaction with all other services
* Dealt with service vendors to ensure the best available service to all the customers
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Customer Service Representative

August 2015 - November 2015

BDO Esnad (Vodafone Ireland)

Cairo, Egypt

August 2015 - November 2015

* Assisted customer in their queries on daily basis
* Educated the customers about alternative options that provide comfortable solutions
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

Misr University for Science and Technology

July 2019

July 2019

Bachelor's degree, Biotechnology

Egypt

GPA (point): 3.27 out of 4

GPA (point): 3.27 out of 4

Graduated with honors. Graduation project on drug prediction for HRSV

Skills

HR Management
Expert
HR Management
Expert
Bioinformatics
Expert
Bioinformatics
Expert
Field Sampling
Expert
Field Sampling
Expert
Analysis
Expert
Analysis
Expert
Research
Expert
Research
Expert
BILLING
Beginner
BILLING
Beginner
CUSTOMER SATISFACTION
Beginner
CUSTOMER SATISFACTION
Beginner
CONFLICT MANAGEMENT
Beginner
CONFLICT MANAGEMENT
Beginner
CONSULTING
Beginner
CONSULTING
Beginner
RESEARCH
Intermediate
RESEARCH
Intermediate
MICROSOFT WORD
Intermediate
MICROSOFT WORD
Intermediate
MICROSOFT POWERPOINT
Intermediate
MICROSOFT POWERPOINT
Intermediate
DATA ANALYSIS
Beginner
DATA ANALYSIS
Beginner

Languages

English

Expert

Memberships

Enactus MUST

Alumni (Head of HR committee)

October 2015

Training and Certifications

Certifications
Building a Better Response Units 1-5
Jul 2019
Show credentials
Building a Better Response Unit 6
Jul 2019
Show credentials

Hobbies and interests

Human Resources

I specialized in human resources during my 3 years of participation in the work of ENACTUS NGO. This experience is what drove me to try and pursue an alternative career to my study in HR or to find a way to merge these two together.

Humanitarian

3 years of experience with ENACTUS NGO in developmental and empowerment projects.