alexandra milkova

● Employee relations, including managing absence.
● Responsible for delivering day to day HR activities in support of policies and practices.
● Specializing on exiting employees (resignations/terminations, exit interviews, final settlements, EOSB ..)
● Processing and analyzing employee feedbacks
● Provide weekly/ monthly reports to Head of HR department (HR Updates Presentation, diversity reports, statistical report as required, etc.) Provide consultation to management on employee relations issues, and manage disciplinary issues within the company.
● Work closely with management and employees on all grievance issues within the company.
● Making sure all company policies and procedures are up to date in line with current employment law.
● Working closely with HR Manager in implementing and improving of new HR policies.
● Provide senior management and others with various types of employee reports including punctuality, annual leave, and compensation.
● Working on improving and conducting Induction program (creation of new induction for HR department).
● Created new employment forms for onboarding process and tracker system of new joiners and leavers.
● Implemented a new filing system for all KPMG Lower Gulf.
● Implementation of exit flow and separation process.
● Full knowledge of UAE, KSA and Qatar Labour Law.
● Manage and handle activities for claim, payroll & attendance with Finance on monthly basis (deductions, claims, new joiners..)
● In charge of Health Care/ Life Insurance processes and relationships.

● Responsible for delivering day to day HR activities in support of policies and practices.
● Member of the management team for all MENA region.
● Active HR Manager for 8 months from September 2015 - May 2016.
● Specialized in onboarding process of new employees, including UAE, Qatar and KSA employees.
● Setting up, monitoring and then tracking employee probationary periods.
● Provide weekly/ monthly reports to HR Manager. (HR Updates Presentation, preparing weekly presentation for Business Review Meeting, statistical report as required, etc.) Provide consultation to management on employee relations issues, and manage disciplinary issues within the company.
● Work closely with management and employees on all grievance issues within the company.
● Work closely with senior management to identity, develop and implement training and development programs in line with the business objectives.
● Delivering dedicated HR Focus Group Keynotes to Sales Teams.
● Ensuring that all company policies and procedures are up to date in line with current employment law.
● Assisting HR Manager in implemented Annual Performance Management Process and evaluations forms.
● Assisting HR Manager in coordinating, developing and presenting human resource related training programs to management and employees.
● Implemented Onboarding process for UAE/Qatar employees.
● Assist in training and guidance for HR related systems and Process Improvement.
● Provide senior management and others with various types of employee reports including punctuality, annual leave..
● Responsible for the development and delivery of the employee induction program.
● Visa process monitoring of UAE (Mainland and FZ), KSA and Qatar’s employees.
● Responsible of Qatari and KSA visa issuance through third party sponsors for all our employees - Residency permit, Business visa, Exit permits.
● Company compliance monitoring.
● Full knowledge of UAE, KSA and Qatar Labour Law.
● Review and manage any employee’s claims - expense claims / travel requests.
● Review and manage employment agreements/ employment changes approvals from Management.
● Manage and handle activities for claim, payroll & attendance with Finance on monthly basis (deductions, claims, new joiners..)
● Establishing and maintaining relationships with insurance companies in order to stay up to date on policies and offer Management the best possible options.

● Ensuring that only the best candidates with the right qualifications, skills and experience are employed.
● Developing HR policies.
● Drafting offers of employment / promotion / salary changes / bonus.
● Preparation of any official letters (Salary certificates, NOC, Employment confirmations..)
● Providing guidance to work colleagues and senior company management on all employment matters.
● Company compliance monitoring.
● Escalated operational issues to senior management.
● Prepared high quality paperwork and documentation.
● Developed and implemented corporate policies and other relevant documentation.
● Implementing and maintaining of all the HR records and systems.
● Managing performance reviews and complaints.
● Planning and delivering training, including induction for new staff.
● Advising senior managers on the legal risks of any HR decisions.
● Taking charge of any disciplinary or grievance proceedings
● Conducting employee exit interviews and getting feedback from staff who are about to leave the company.
● Advising on staff promotions.
● Managing Medical Insurance policies / coverage/ annual review of providers
● Manage all other human resources issues:
-Ensure job descriptions are current and available for all jobs within the approved organizational charts.
-Employee probation reviews, performance management and appraisal.
-Employee disciplinary and capability procedures.
-Employee relations and communications

● Ensuring safety and security of guests travelling on the Etihad network.
● Providing First Aid / CPR onboard when required.
● Service of Food and Beverage to passengers.
● Customer Service and Guest relations.

● Organising the recruitment of staff, coordinating interviews, checking references.
● Drafted contracts, and finalised same for all new hires.
● Delivery of HR induction module to new starters.
● HR reporting to management (include a list of reports).
● Involved in review of employee reward strategy, and proposals for improvement of same.
● Provided administration support to the HR Manager in all HR related matters.
● Filing of documents.