MOHD ATA ISHTIAQ

• Successfully contributed to passing 4 consecutive Mercedes-Benz Star Workshop audits
while maintaining high service quality standards.
• Improved customer satisfaction and service efficiency through effective team
supervision and customer-first service strategies.
• Identified upselling opportunities through daily RO reviews, contributing to aftersales
revenue growth.
• Led front office operations and coordinated service workflow management to ensure
smooth customer handling and timely vehicle delivery.

• Managed and supervised Service Advisors to maintain high customer satisfaction and
workshop productivity.
• Streamlined follow-up processes for Work in Progress, Waiting for Parts, and Ready for
Delivery vehicles, improving customer communication efficiency.
• Successfully handled accident repair and insurance coordination cases while ensuring
smooth claim processing and customer retention.
• Conducted daily operational meetings to monitor workshop workflow, service KPIs, and
pending repair orders.

• Consistently promoted aftersales services, extended warranties, and accessories to support
revenue growth and customer retention.
• Reduced vehicle turnaround time through effective workshop coordination and
appointment planning.
• Maintained strong customer satisfaction by ensuring transparent communication and