Sales Manager
jumaa Al Majed
Total years of experience :18 years, 0 Months
• Complete store operational requirements by scheduling and assigning employees; following up on work results
• Maintain store staff by recruiting, selecting, orienting and training employees
• Maintain store staff job results by coaching, counseling and disciplining employees; planning, monitoring and appraising job results
• Secure merchandise by implementing security systems and measures
• Protect employees and customers by providing a safe and clean store environment
• Maintain the stability and reputation of the store by complying with legal requirements
• Maintain operations by initiating, coordinating and enforcing program, operational and personnel policies and procedures
• Contribute to team effort by accomplishing related results as needed
• Maintain inventory by implementing purchasing plans and staying in contact with vendors and shippers
• Develop a schedule of holiday activities and promotions throughout the year strategically designed to bring in more revenue
• Provide training to improve the knowledge base of the staff and utilize cross-training methods to maintain productivity when employees are absent
• Manage stock levels and make key decisions about stock control
• Analyze sales figures and forecast future sales
• Deal with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing training and development
• Ensure standards for quality, customer service and health and safety are met
• Respond to customer complaints and comments
• Update colleagues on business performance, new initiatives and other pertinent issues
• Initiate changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market
• Manage retail staff, including cashiers and
people working on the floor.
• Meet financial objectives by preparing an
annual budget; scheduling expenditures;
analyzing variances; Initiating corrective actions.
• Formulate pricing policies, ensure pricing is
correct. and work on store displays.
• Attend trade shows to identify new products
and services.
• Coach, counsel, recruit, train, and discipline
employees.
• Evaluate on-the-job performance.
• Identify current and future trends that appeal
to
consumers.
• Ensure merchandise is clean and ready to be
displayed.
• Approve contracts with vendors.
• Maintain inventory and ensure items are in
stock.
• Keep up with fluctuating supply and demand.
• Analyze operating and financial statements for
profitability ratios.
• Ensure promotions are accurate and
merchandised to the company’s standards.
• Utilize information technology to record sales
figures, for data analysis and forward planning.
• Ensure standards for quality, customer service
and health and safety are met.
• Monitor local competitors.
• Ensure hours of operation are in compliance
with local laws.
• Maintain store's cleanliness and health and
safety measures.
• Organize and distribute staff schedules.
• Preside over staff meetings.
• Help retail sales staff achieve sales targets.
• Manage different departments within the store.
• Handle customer questions, complaints, and
issues.
• Selling both new and used cars as well as finance and related product
• Selling and promoting Finance, Insurance products and Paint Protection
• Demonstrating vehicles to customers, including taking them for drives
• Reporting to the vehicle Sales Manager on activities, reviews and analyses
• Meeting customers face to face and holding sales discussions with them
• Writing up sales contracts
• Representing the company at trade exhibitions, events and demonstrations
• Negotiating the terms of a sales agreement and closing sales
• Following-up in-bound telephone enquiries, walk in prospects and emails enquiries
• Arranging appointments via Internet Leads
• Preparing car purchase packages
• Cold calling up qualified sales prospects
• Delivering vehicles to customers
• Liaising with the showroom body shop to ensure that vehicle repairs are carried out quickly
• Display a positive attitude while working under
different pressures environment
• Training and giving product knowledge to staff
• Managing a retail outlet
• Achieve and maintain the company sales
standard
• Achieve and exceed the allocated sales targets
• Conducting meeting and train stuff
• Control of the store expenses
• Handling all customer related queries and
complaints
• Plan store schedules on monthly basis
• Check and control the grooming standards of
the sales staff always
• Ensure the success in passing all auditing
reports
• Responsible for the maintenance of the store
• Coach and support all team members
• Plan and report quarterly leave requirements of
the team
• Follow the business guide lines on VM
• Achieve and exceed the monthly target
assigned by RSM
• Master all routine transaction on retail pro and
SAP
Bachelor of Commerce and Economy